Summary
Overview
Work History
Education
Skills
Travelling, Playing Cricket
Timeline
Generic

SHAIBAN KURESHI

Bharuch, India,Gujarat

Summary

  • Over 10 years of Customer service, cash, collection, sales and account management experience. Trained on the analysis of banks, communications and retail sales. Professional, Confident, Self motivated with a drive to excel and deliver quality results in a fast paced environment. Strong technical education and ability to quickly adapt new technologies.
  • Highly-qualified Collections Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options. Bringing more than 5 years of billing-related experience.
  • Results-driven Collection Manager, experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
  • Always enthusiastic and dedicated to make a further significant long term contribution to a company's success.

Overview

17
17
years of professional experience

Work History

Debt Manager

ICICI Bank
03.2022 - Current
  • Engage with delinquent customers for collections of legitimate dues.
  • Maintain consistently high success rate of collecting on overdue accounts.
  • Ensure compliance for laid down processes by regulators and the bank for debt servicing.
  • Provide timely feedback to superiors on market dynamics and scenarios to enable business decisions and standards.
  • Documented customer payment interactions and account status for future reference.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Developed strong relationships with customers to foster timely payments and account resolution.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
  • Respond to customer inquiries and provided detailed account information.
  • Investigate customer credit references and approved credit lines.
  • Generated and distributed monthly customer statements.

Collection Manager

HDFC Bank
08.2018 - 01.2022
  • Taking care of X Bucket and from 1 to 6 Buckets flow cases of Bharuch hub through agency of PL & BL product.
  • Direct interaction with customers by following processes & policies of bank.
  • Co-ordinate with Legal department regarding cases to file for legal activity.
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Contacted clients with past-due payments and actively monitored payments due from clients.
  • Created daily and weekly cash reports for accounting management

Financial Consultant

Dunia Finance LLC- Bank & Financial Institution
01.2016 - 03.2018
  • Dealing directly with all clients, acting as primary contact for their financial planning needs.
  • Selling personal loan through company visits and networking, constantly exceeding targets set by the manager.
  • Develop and execute longterm and weekly sales plans to consolidate and retain existing business and attract new business.
  • Follow up on leads and referrals by booking meetings with clients to address needs and provide appropriate solutions to any issues.

Sales Consultant

Rivoli Group
10.2013 - 10.2015
  • Understanding and providing assistance in satisfying customer needs & queries about products,prices and services
  • Advising customers on product ranges best suited to their needs.
  • Achieving the sales target and focus on increasing sales by using advanced sales techniques.
  • Focus on Upselling/Cross selling, maintain customer relationships in order to build long term brand loyalty.
  • Generate Daily Sales Report.
  • Follow all company procedures in ordering, cash handling. and other common practices.

Senior Executive

Idea Cellular Ltd.
07.2006 - 09.2013
  • Channel Management, Store operation, collection & retention, handling 10 team of 48 members.
  • Recruiting new staff ,providing training and developing existing staff, motivating and encouraging to help achieve targets.
  • Working to ensure standards of hygiene are maintained and that the showroom is complying with relevant health and safety regulations.
  • Ensuring high standards of customer service are observed at all franchises.
  • Guiding the Service Executive to achieve sales target
  • Ensure sufficient stock is maintained across all stores and avoid being out of stock.
  • Handling customer complaints and queries effectively.
  • Collecting daily reports from sales persons and presenting it to the sales manager, preparing reports and other performance analysis documentation.

Education

Bachelor of Commerce - Accounting And Finance, Economics, Statistics

Gujarat College of Commerce
Ahmedabad, Gujarat- India
04.2004

High School Diploma -

Ankur School
Ahmedabad, Gujarat-India
04.2001

Skills

  • Customer Service & Support, Sales, Administration and Accounting
  • Service Industry(Telecom),Banking and Retail
  • Exceptional presentation and excellent communication skills
  • Orientation, Team work and Partnering
  • Computer Skills: MS Office, MS Outlook
  • Languages Known: English,Hindi and Gujarati

Travelling, Playing Cricket

Love travelling and discovering new cities and places around the world with close families and frends. Awarded several trophies for best batsman and Man of the Match (Game).

Timeline

Debt Manager

ICICI Bank
03.2022 - Current

Collection Manager

HDFC Bank
08.2018 - 01.2022

Financial Consultant

Dunia Finance LLC- Bank & Financial Institution
01.2016 - 03.2018

Sales Consultant

Rivoli Group
10.2013 - 10.2015

Senior Executive

Idea Cellular Ltd.
07.2006 - 09.2013

Bachelor of Commerce - Accounting And Finance, Economics, Statistics

Gujarat College of Commerce

High School Diploma -

Ankur School

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