Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaian Clarke

Bradford

Summary

Highly qualified, result oriented professional with extensive experience in intake, customer service, administration, recruitment, academic/employment advising, program planning, and facilitation. Adept at working in cross-functional teams with proven interpersonal and communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Student Experience Specialist

Sheridan College
08.2022 - Current
  • Respond to student, staff and faculty inquirers; including requests for information or assistance on any matter related to their Sheridan experience
  • Providing a high level of institutional knowledge and familiarity with Sheridan's processes, policies, services, etc
  • Curating the virtual student experience as the expert in the student life cycle and first point of contact
  • Serve as the first point of contact for students experiencing distress and/or mental health challenges
  • Actively seek and support continuous improvement efforts by identifying opportunities to improve the student experience
  • Advocate on behalf of students' needs and interests; identifying, gaps, issues, barriers and processes that impede a seamless student experience and student success
  • Responsible for determining which in-centre practitioner students' should see and support students with booking appointments


Program Officer

Sheridan College
04.2022 - 08.2022
  • Reliably supported the Associate Dean Operations Manager with enrolment planning by documenting client and student records to generate reports on spare resources, enrolment trends, and student feedback
  • Built course schedules in the Student Information System to create and distribute individual timetables to students in accordance with the enrolment plan
  • Productively and accurately updated student data to ensure campus designations, teacher assignments, textbooks, fees and enrolment statuses were reflected in the Upgrading database while providing relevant updates to Office of the Registrar
  • Ensured files and records were updated, maintained and archived in accordance with CAPS and Ministry requirements by running monthly activity reports, and developing procedures for quality control
  • Assessed applicants to determine eligibility into the Academic program
  • Advised students on general and/or program specific admission requirements, application processes, and employment objectives
  • Identified and responded to students in crisis and distress with tact and discretion
  • Provided counseling and coaching supports to students regarding barriers to student success
  • Coordinated meetings with Academic Upgrading faculty and program coordinators to resolve individual student concerns
  • Regularly scheduled advising appointments to monitor student progress and provide support as needed
  • Delivered workshops/information sessions to internal and external stakeholders to build partnerships and expand on catchment
  • Facilitated orientation and educational information sessions to current and prospective students
  • Referred clients to internal and external services for optimum support.

Caseworker, Ontario Disability Support Program

Ministry of Children, Community, Social Services
10.2021 - 03.2022
  • Efficiently managed a caseload of over 300 recipients, using detailed knowledge of legislation, policy, and guidelines ensuring benefits and payments are being received in a timely manner
  • Adequately used communication skills regularly to courteously handle and respond to challenging recipients and continuous situations by utilizing a client-centered approach resulting in few escalations and management intervention
  • Updated information through careful interviewing over the phone, reviewing documents submitted, reviewing of files, and identify all outstanding issues
  • Routinely liaised with various community and government agencies to assist social assistance applicants and recipients to provide support in emergencies resulting in immediate access to services and reduced barriers
  • Drafted clear correspondence to provide all decisions to recipients/advocates in writing explaining outcome of their requests
  • Precisely reviewed eligibility, continuing eligibility to make appropriate decisions and identify any discrepancies by social assistance recipients to maintain program integrity.

Academic Scheduler

Toronto School of Management
05.2021 - 10.2021
  • Managed all phases of creating the academic course schedule for TSoM and NCT, including course data entry
  • Coordinated with academic departments to create a conflict-free, accurate schedule that balanced efficiency, department needs, student needs and college policy for each term
  • Ensured accuracy of all course listings, including comments, fees and fee codes, drop/add dates, all restrictions, pre-requisites, and other course specifics by auditing all course information against the college course catalogue
  • Tracked all changes to the schedule and communicated all changes to students and faculty
  • Ensured timely and accurate dissemination of schedule information, including the creation, and uploading of printable schedules
  • Managed textbook entry in SIS, followed-up with faculty regarding omissions or adjustments
  • Collaborated with faculty regarding wait lists, graduation clearance, orientations, communication, etc.

Student Support Specialist

Sheridan College
01.2018 - 05.2021
  • Assessed applicants to determine eligibility into the Academic Upgrading program and created goal-orientated academic plans
  • Advised students on general and/or program specific admission requirements, application processes, and employment objectives
  • Identified and responded to students in crisis and distress with tact and discretion
  • Provided counseling and coaching supports to students regarding barriers to student success
  • Coordinated meetings with Academic Upgrading faculty and program coordinators to resolve individual student concerns
  • Regularly scheduled advising appointments to monitor student progress and provide support as needed
  • Delivered workshops/information sessions to internal and external stakeholders to build partnerships and expand on catchment for the Academic Upgrading program participants
  • Facilitated orientation and educational information sessions to current and prospective students
  • Represented Academic Upgrading and Sheridan College in the Peel/Halton regions to potential community partners
  • Referred clients to internal and external services for optimum support
  • Developed and Implemented outreach initiatives to support student transition and retention
  • Analyzed and identified issues within the Academic Upgrading program and responded with an open mindset while ensuring program goals aware being met
  • Responded to inquiries via phone, email and in person, while maintain student information in an internal and external government database
  • Handled various projects while thoroughly sustaining student needs.

Youth Program Coordinator

Our Place Peel
03.2017 - 01.2018
  • Coordinated/facilitated group based and one-on-one life skills programs on site and in the community
  • Scheduled youth case-management meetings including needs and risk assessments, contracts, implementation, and follow-up as it pertained to education, employment/vocational goals, and other needs
  • Coordinated/facilitated workshops and information sessions; maintained awareness of current concerns and developments in the field
  • Maintained program database and generated reports on a monthly basis
  • Provided individual supports to clients on development of training plans, job search skills, resume writing, interview skills, accommodation searching and referrals to agencies as appropriate
  • Facilitated/organized 10+ major events while resolving any issues that came up quickly and efficiently(i.e., United Way Days of Caring, fundraising events, etc.)
  • Supported youth facing diverse complex concerns (i.e., mental health, gender identity, etc.) and provided appropriate referrals
  • Encouraged inclusiveness by weekly programming based upon youths’ interests and feedback, while ensuring life skills were being met.

Education

Bachelor of Arts - Adult Education

Brock University
St. Catharines, ON

Student Advising and Support -

George Brown College
07.2021

Advanced Diploma - Child and Youth Care

Sheridan College
06.2015

Skills

  • Analytical
  • Advising
  • Facilitation
  • Problem-solving
  • Detail Orientated
  • Organization
  • Decision Making
  • Project Management
  • Time Management
  • Microsoft Applications
  • Leadership
  • Documentation
  • Teamwork

Certification

  • safeTALK, LIVINGWORKS - November 4, 2022

Timeline

Student Experience Specialist

Sheridan College
08.2022 - Current

Program Officer

Sheridan College
04.2022 - 08.2022

Caseworker, Ontario Disability Support Program

Ministry of Children, Community, Social Services
10.2021 - 03.2022

Academic Scheduler

Toronto School of Management
05.2021 - 10.2021

Student Support Specialist

Sheridan College
01.2018 - 05.2021

Youth Program Coordinator

Our Place Peel
03.2017 - 01.2018

Bachelor of Arts - Adult Education

Brock University

Student Advising and Support -

George Brown College

Advanced Diploma - Child and Youth Care

Sheridan College

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