Skilled professional with robust background in infrastructure automation, continuous integration, and cloud services. Expertise in scripting, system administration, and container orchestration, ensuring seamless deployments and efficient system operations. Strong focus on team collaboration and adaptability, consistently delivering reliable and effective solutions. Passionate about leveraging technical skills to drive operational excellence and support organizational goals.
Hi, I’m
Shahzeb Mahmood
DevOps Engineer
Toronto,ON
Summary
Overview
10
years of professional experience
7
Certification
Work History
Seqera Labs
DevOps Engineer
05.2025 - Current
Job overview
- Built and maintained secure CI/CD pipelines, integrating Trivy vulnerability scanning to detect issues in containers and IaC before deployment.
- Automated secrets management using External Secrets Operator (ESO) and Terraform, reducing manual handling and eliminating exposure risks.
- Implemented infrastructure as code (Terraform) with embedded security baselines, improving compliance and minimising misconfigurations.
- Enhanced cloud and Kubernetes security by applying least-privilege IAM roles, network segmentation, and automated patching strategies.
- Leveraged Google SecOps for real-time log monitoring, threat detection, and incident analysis, improving response times to security events.
- Partnered with development and security teams to enforce shift-left security practices, enabling earlier vulnerability detection and faster remediation.
Seqera Labs
Cloud Support Engineer
06.2023 - 05.2025
Job overview
- Provide technical support for cloud services, resolving 95% of issues within 24 hours.
- Collaborate with cross-functional teams to enhance system reliability, achieving 99.9% uptime.
- Analyze user feedback to improve support processes, leading to a 40% reduction in ticket volume.
- Develop and implement automated solutions, increasing efficiency and reducing response time.
- Ensure compliance with security protocols, safeguarding data integrity for 100+ clients.
- Delivered technical support for cloud-based solutions, enhancing system uptime and achieving measurable improvements in customer satisfaction.
- Diagnosed and resolved complex cloud infrastructure issues, reducing resolution times and minimizing service disruptions for clients.
Cloudbeds
IT Administrator
04.2022 - 06.2023
Job overview
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software, and consulting.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Interacted with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Created remote service interaction scenario manuals, defining appropriate triage and response policies for common ticket types.
- Reviewed deficiencies based on internal audits and suggested remedies.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to the client's vision, mission and purpose.
TractionOnDemand
Infrastructure Technology Helpdesk Administrator
12.2019 - 03.2022
Job overview
- Identity management using Okta (Automating onboarding and offboarding tasks).
- Implementing solutions (Google MDM and JAMF).
- Start-up company with about 500 employees now 1000+.
- IT security (Sophos and Crowdstrike, Incident reports, First responder, Firewalls, and resolution).
- 1st, 2nd, and 3rd Line support.
- Microsoft Azure (Intune management).
- Salesforce Support.
- GCP and G Suite Administration.
- Office Hardware (Switches, Servers, and Patching).
- Scripting (Python, Bash, and PowerShell).
- SASS Operations (Automating, workflows, scripting).
- Application packages and management.
Impellam Group
Application Support Analyst
07.2019 - 12.2019
Job overview
- Basic to intermediate SQL queries (MS SQL).
- In-depth troubleshooting using SQL Server, Windows server, and New relic.
- Working with bespoke applications (RDP and Adapt).
- Resolved web application issues escalated from customer support and other departments.
- 3rd line support.
- Working and maintaining SQL databases.
- Monitoring and maintaining applications (New Relic).
- Developing, and deploying bug fixes. Configuration changes for applications using SQL Server and Windows server.
Impellam Group
Service Desk Analyst
01.2018 - 07.2019
Job overview
- 1st and 2nd line support.
- Enterprise company which is known globally.
- MS exchange and O365 Administration.
- Automating daily tasks (IRIS and Zendesk).
- Monitoring and maintaining infrastructure (SolarWinds).
- Active directory management (Azure AD and on-premises AD).
- Implementing solutions and new software.
- Developed documentation for common processes for both support staff and end-users. Handled a large volume of phone calls, chats, and emails.
Education
University of YorkUnited Kingdom
MSc from Computer Science with Cybersecurity
08.2025
University Overview
Buckinghamshire New UniversityHigh Wycombe
BSc (Hons) from Sport and Exercise Science
07.2017
University Overview
Skills
- Infrastructure automation
- Monitoring and logging
- Containerization technologies
- Maintenance and troubleshooting
- Continuous integration
- Continuous deployment
Languages
English
Native or Bilingual
Certification
- Certified in Cybersecurity (CC) - ISC2 Dec 2024 - Dec 2027
- IT Support Professional Certificate - Google
- Applied AI Certificate - IBM
- Professional Workspace Administrator - Google
- Workflow Certificate - Okta
- Terraform Certificate - Udemy
- AWS Certified Cloud Practitioner - AWS Dec 2023 - Dec 2026
- TCM Practical Junior Penetration Tester (Currently working toward)
Links
Links
- LinkedIn (www.linkedin.com/in/shahzeb-m-70b694166)
- GitHub (https://github.com/ShahzebMahmood)
Work Type
Full TimeContract WorkWork Location
RemoteTimeline
DevOps Engineer
Seqera Labs
05.2025 - Current
Cloud Support Engineer
Seqera Labs
06.2023 - 05.2025
IT Administrator
Cloudbeds
04.2022 - 06.2023
Infrastructure Technology Helpdesk Administrator
TractionOnDemand
12.2019 - 03.2022
Application Support Analyst
Impellam Group
07.2019 - 12.2019
Service Desk Analyst
Impellam Group
01.2018 - 07.2019
University of York
MSc from Computer Science with Cybersecurity
Buckinghamshire New University
BSc (Hons) from Sport and Exercise Science
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