Shahzareen Shaikh
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry with over 2 years of experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Harry Rosen Menswear
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Utilized point-of-sale system for efficient transaction processing as well as tracking customer purchase history when applicable.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
Customer Service Representative
Winners TJX
04.2023 - 09.2023
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
Customer Service Representative
Nordstrom
09.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
PGDM - Human Resource Management
Humber College
Toronto, ON09.2024
Bachelors In Business Management Studies - Human Resource Management
Ghanshyamdas Saraf College Of Management
Mumbai, MH04.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Appointment Scheduling
- Team Development
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Customer Relationship Management (CRM)
Languages
English
Full Professional
Timeline
Customer Service Representative
Harry Rosen Menswear
06.2023 - Current
Customer Service Representative
Winners TJX
04.2023 - 09.2023
Customer Service Representative
Nordstrom
09.2022 - 02.2023
PGDM - Human Resource Management
Humber College
Bachelors In Business Management Studies - Human Resource Management
Ghanshyamdas Saraf College Of Management
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