Shah Zain Zahid
Pickering,ON
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
Work History
Team Lead
Six Park East
Oshawa, Ontario
06.2024 - Current
- Oversee daily operations of a high traffic basketball facility with large volumes of visitors
- Supervised on-site staff, assigned responsibilities, ensured smooth coordination during peak hours
- Monitored facility activity to maintain organization and safety standards
- Respond in real time to operational issues that could disrupt services or safety
- Directed vehicle and pedestrian traffic during busy periods to ensure safety and efficiency. during busy periods to maintain safe flow
- Monitored parking to ensure vehicles were correctly parked in designated areas
- Enforced facility policies and safety procedures to uphold operational integrity
- Assessed situations quickly and determined necessary actions based on guidelines.
Operations Liaison
JAM Group
Pickering, ON
04.2024 - Current
- Manage a $450K T-shirt program budget, including forecasting, tracking expenses, and controlling costs
- Coordinated logistics, scheduling, and resource allocation for events and programs, ensuring adherence to strict timelines
- Coordinate multi region operations across Canada and the United States, ensuring programs run efficiently and according to company policies
- Oversee inventory control and restocking processes to prevent shortages and operational delays
- Provided support in budget management for various sports programs and events.
- Engaged with participants, clients, and staff in fast-paced environments to provide support and assistance.
- Resolved service issues, delays, and disputes through effective negotiation and problem solving, enhancing client satisfaction
- De escalate tense situations and find practical solutions that align with company policies
- Addressed complaints and concerns with professionalism and fairness, fostering positive relationships with clients and participants
Production Coordinator
JAM Group
Toronto
04.2024 - 04.2025
- Coordinated production schedules, enhancing workflow and resource allocation.
- Facilitated client communication, aligning project goals and ensuring satisfaction.
- Participated in pre-event planning meetings to discuss logistics and timelines for events.
- Collaborated with departments to streamline payment processing.
- Researched competitors offerings and presence in assigned territories.
Small Business Specialist
TD Canda Trust Bank
Markham, Ontario
01.2022 - 01.2024
- Handled over 500 small business banking portfolios per week.
- Recommended tailored products and services to enhance customers' credit card and business banking experience.
- Increased sales through targeted advice on purchases and proactive promotion of additional products.
- Assisted small business owners in account setup or closure, credit card application completion, and enrollment in new services.
- Reviewed and verified business's completeness and compliance to rectify billing disputes and fraud cases.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Acquired new skills efficiently new skills and applied them to daily tasks, improving efficiency and productivity.
- Conducted comprehensive AML risk assessments, identifying and addressing potential vulnerabilities within the banking framework.
- Completed AML and ATF courses within the bank's requirements, staying updated on evolving regulations in Canada and facilitating prompt adjustments to compliance protocols.
- Executed customer due diligence (CDD) reviews, applying a risk-based approach to assess client profiles and identify suspicious transactions related to both AML and ATF.
Residential Sales Supervisor
Aurum
North York, Ontario
06.2018 - 11.2020
- Acquired 1000s of new customers through inbound calls, generating over $85,000 of team revenue over a span of 2 1/2 years.
- Closed deals and sold home maintenance services while communicating with over 100 clients each day.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Implemented up-selling strategies, encompassing recommendations of accessories and complementary purchases.
- Engaged with customers to build rapport and foster lasting relationships, enhancing customer loyalty.
- Coached employees in effective selling methods and promoted cross-selling strategies, contributing to overall team revenue growth.
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated with retail representatives to enhance product presentations and advertising guarantees, resulting in increased sales.
Education
Certification - Introduction to Software Product Management
University of Alberta
02.2024
Bachelors of Commerce - Global Management Studies
Toronto Metropolitan University
Toronto, Ontario01.2024
Skills
- Product Management
- Operations management
- Problem solving
- Cross-Functional Collaboration
- Sales
- Agile
- Product Strategy
- Policy enforcement
- Attention to detail
- Parking regulations
- Safety awareness proficiency
- Records management
- Decision-making
- Dispatch communication
- Complaint investigation
- Written communication
- Conflict resolution
Projects
E-Commerce Website - ShopLedify, Planned, implemented and tracked sales and marketing strategies to promote brand products. Constructed online website using Shopify building tools. Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
Awards
Nora Rudnick Business Award, Nora Rudnick Business Award is given to a graduating student who has taken at least 3 business courses, has demonstrated academic excellence, requires the scholarship for post-secondary studies, and has demonstrated a commitment to school and community service.
References
References available upon request.
Timeline
Team Lead
Six Park East
06.2024 - Current
Operations Liaison
JAM Group
04.2024 - Current
Production Coordinator
JAM Group
04.2024 - 04.2025
Small Business Specialist
TD Canda Trust Bank
01.2022 - 01.2024
Residential Sales Supervisor
Aurum
06.2018 - 11.2020
Certification - Introduction to Software Product Management
University of Alberta
Bachelors of Commerce - Global Management Studies
Toronto Metropolitan University