Maria Sumreen
Waterloo,ON
Summary
Social Worker/4+year of experience
Experienced Social/Community Worker with background in assisting individuals and families. Possess strong communication skills to facilitate understanding of complex legal information, coupled with cultural competency to support diverse populations. Demonstrated success at building trust with clients, resulting in smoother transition periods for clients. Effectively advocated for resources necessary for client success in previous roles. Compassionate Settlement Worker known for high productivity and efficient task completion. Specialized skills in cross-cultural communication, conflict resolution, and community outreach ensure successful client support and advocacy. Excel at empathy, active listening, and adaptability, fostering positive outcomes in challenging resettlement environments. Compassionate social worker skilled in providing critical support and developing effective strategies for diverse client populations. Possess strong abilities in assessing individual needs, designing tailored intervention plans, and facilitating community resources to address complex challenges. Demonstrated impact through improved client well-being and enhanced access to social services. Proven track record in advocating for clients' rights and fostering positive outcomes in challenging environments.
Overview
6
6
years of professional experience
Work History
Outreach Coordinator
St, James community Corner
03.2022 - 12.2023
- Planned, coordinated, managed, and participated in organizations' outreach programs for the community.
- Provided on-the-ground outreach and technical assistance to existing partners.
- Assisted in the design and implementation of an outreach and engagement strategy.
- Performed accurate data entry of customer information into reporting tools and customer management systems.
- Develop, coordinate, and facilitate educational programs and events for the residents.
- Coordinated volunteers for outreach efforts in the community.
- Participated in planning meetings with internal teams regarding upcoming outreach initiatives.
- Attended networking events as a representative of the organization.
- Designed flyers, brochures, newsletters, and other materials to advertise programs or services offered by the organization
- Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
Intake Worker
Settlement Assistant and Family Support Services(Safss)
Toronto, Ontario
09.2019 - 09.2020
- Delivered exceptional first-line customer service and fostered positive client relationships by providing accurate resource information
- Organized and facilitated client appointments with a high level of professionalism.
- Effectively supervised the booking and cancellation of appointments in HARTs, ensuring appropriate referrals to programs.
- Advised clients on how best to utilize available resources within the community.
- Obtained crucial client background information through thorough intakes.
- Participated in training sessions related to intake processes and procedures.
- Ensured compliance with applicable laws, regulations, and policies.
- Conducted follow-up calls with clients after discharge from program or service.
- Responded promptly and professionally to inquiries regarding services offered.
- Facilitated individual and family counseling sessions with clients.
- Organized outreach activities to inform community members about available services.
Assistant Settlement Worker
Thorncliffe Neighbourhood office
04.2018 - 08.2019
- Effectively oversaw client file creation and data entry into OCMS and HARTS, maintaining the integrity of Information Management Systems.
- Monitored client progress towards achieving their settlement goals.
- Provided culturally sensitive information and referrals to clients from diverse backgrounds.
- Facilitated group discussions between newcomers around issues of culture shock or adjustment difficulties.
- Developed and implemented settlement plans for newcomers, including housing needs, language classes, employment services, and other related resources.
- Researched current trends in immigration policy to ensure compliance with relevant laws.
- Participated in community meetings or conferences related to newcomer settlement issues.
- Fostered relationships between service providers within the immigrant and refugee community network.
- Provided assistance to prospective clients to encourage high level of customer service.
- Interviewed prospective clients to assess needs, means and desires.
- Created educational materials such as brochures, newsletters or handouts about settlement services available in the community.
- Maintained accurate records of all client interactions using a database system.
- Organized special events to promote community engagement among immigrants and refugees.
- Conducted follow-up visits with clients to ensure successful integration into Canadian society.
- Assisted with the interpretation of documents such as forms, letters, policies, and regulations.
- Collaborated with local government agencies, social service providers, and employers to coordinate services for newcomers.
Education
Addictions And Community Services Worker Diploma - Social Service Worker
CDI College
01.2012
First Aid and CPR Level C certified -
Skills
- Proficient in 4 languages
- Proficient on OCMS and HARTS
- Client Advocacy
- Progress evaluations understanding
- Case Management
- Cultural Competency
- Referral Coordination
- Documentation Management
- Community Outreach
- Time management abilities
- Relationship Building
- Excellent Communication
- Interpersonal Skills
- Professionalism
- Emotional awareness
- Organizational Skills
- Team building
- Problem-Solving
References
Available upon request
Timeline
Outreach Coordinator
St, James community Corner
03.2022 - 12.2023
Intake Worker
Settlement Assistant and Family Support Services(Safss)
09.2019 - 09.2020
Assistant Settlement Worker
Thorncliffe Neighbourhood office
04.2018 - 08.2019
Addictions And Community Services Worker Diploma - Social Service Worker
CDI College
First Aid and CPR Level C certified -
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