Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shahzad Malik

Montreal,QC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Pride Container Services
01.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

Logistics Coordinator

Traffic Tech Inc.
08.2017 - 01.2023
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Implemented and developed supply chain strategies to optimize efficiency.

Logistics Coordinator

Delmar International
06.2008 - 07.2017
  • Tracked orders and notified customers of status or potential delays.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.

Education

Bachelor of Arts - Economics & Accounting

Concordia University
Montreal, QC

No Degree - Freight Forwarding

CIFFA
Montreal
04.2016

Skills

  • Account Management
  • Customer Relations
  • Report Transcription
  • Microsoft Word
  • Staff Training
  • Freight Operations

Languages

English
Full Professional
French
Professional Working
Hindi
Full Professional

Timeline

Customer Service Representative

Pride Container Services
01.2023 - Current

Logistics Coordinator

Traffic Tech Inc.
08.2017 - 01.2023

Logistics Coordinator

Delmar International
06.2008 - 07.2017

Bachelor of Arts - Economics & Accounting

Concordia University

No Degree - Freight Forwarding

CIFFA

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Shahzad Malik