Summary
Work History
Education
Skills
Languages
Timeline
Generic

Shahzad Khan

Calgary,AB

Summary

Dynamic Sales Manager with a proven track record at Lulu Hypermarket, excelling in relationship building and sales strategy development. Achieved significant revenue growth through effective team training and performance management. Expert in sales operations and account management, fostering strong client relationships to enhance customer satisfaction and loyalty.

Work History

Sales Manager

Lulu Hypermarket
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.

Finance Assistant

Lulu Hypermarket
  • Supported the finance team by processing invoices and expense claims promptly and accurately.
  • Helped reconcile bank statements and accounts and maintain accuracy and current records.
  • Assisted with preparation of monthly financial statements and reports to inform management.
  • Supported year-end closing activities, ensuring all transactions were properly recorded before the start of the new fiscal year.
  • Processed daily financial transactions in support of finance team objectives.
  • Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
  • Input financial data and produced reports using Software.
  • Assisted in budget preparation for streamlined financial planning and forecasting.
  • Collaborated effectively with cross-functional teams to resolve any financial discrepancies or irregularities.
  • Increased efficiency with thorough maintenance of financial records and documentation.
  • Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
  • Streamlined vendor payment processes, ensuring timely disbursements to maintain strong relationships.
  • Reduced discrepancies in accounts receivable by closely monitoring customer payments and following up on overdue balances.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Managed office inventory and ordered new supplies when items were running low.
  • Entered financial data into company accounting system with stringent adherence to data security protocols
  • Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
  • Maintained accurate records of financial transactions in alignment with regulatory requirements.
  • Played key role in implementation of new payroll system, ensuring smooth transition and accurate salary processing.
  • Assisted in preparation of monthly financial reports, ensuring accuracy and timeliness for management review.

Administrative Manager

Hyper Panda
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
  • Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
  • Improved office efficiency by implementing streamlined administrative processes and procedures.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Developed and implemented improved filing systems for enhanced order and accuracy.
  • Coordinated customer, vendor and stakeholder relations for smooth communication flows.
  • Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
  • Met department budgets by monitoring and reporting on office expenses.
  • Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.

Sales Supervisor

Hyper Panda
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.
  • Checked store merchandise regularly for proper display and replenishment.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Boosted sales by implementing effective training programs for new and existing employees.
  • Analyzed sales data to set quotas and assess potential areas of growth.
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Effectively coached team members to reach weekly and monthly sales goals.
  • Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
  • Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
  • Constructed displays and signs to promote specified products and sales promotions.

Education

Master Of Business Administration And Management - Human Resources Management

University of Peshawar
Pakistan
04.2010

Diploma In Commerce - Accounting And Finance

Government College of Management Sciences
Pakistan
03.2005

Secondary School Certificate - Science

Islamia Model School And College
Peshawar, Pakistan
04.2002

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Product knowledge
  • Sales expertise
  • Sales presentations
  • Sales strategy development
  • Direct sales
  • Sales process
  • Sales planning
  • Sales tracking
  • Sales operation
  • Account management
  • Sales operations
  • Rapport and relationship building
  • Sales reporting
  • Performance management
  • Order management
  • Team oversight
  • Database management
  • Sales budgeting
  • Financial records analysis
  • Lead database management

Languages

English
Full Professional
Urdu
Native or Bilingual
Pashto
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Full Professional

Timeline

Sales Manager

Lulu Hypermarket

Finance Assistant

Lulu Hypermarket

Administrative Manager

Hyper Panda

Sales Supervisor

Hyper Panda

Master Of Business Administration And Management - Human Resources Management

University of Peshawar

Diploma In Commerce - Accounting And Finance

Government College of Management Sciences

Secondary School Certificate - Science

Islamia Model School And College

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Shahzad Khan