SHAHVIR PATELL
Summary
🚀 SaaS Customer Success Manager | 9+ Years Experience 🚀
Seasoned Customer Success Manager with nearly a decade of driving growth and satisfaction in the SaaS realm. With a diverse background spanning ad tech, compliance, and construction tech, I excel in tailoring strategies that ensure clients maximize value and reach their goals.
🔑 Key Highlights:
9+ years shaping customer success in SaaS.
SaaSExpertise across ad tech, compliance, and construction sectors.
Passionate about fostering enduring client partnerships.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
SiteMax Systems Inc.
12.2021 - Current
- Revenue Growth Leadership: Managed a portfolio of 150+ construction companies, driving revenue of approximately a million dollars.
- Renewal Management: Proven track record in renewal management, collaborating with the management team for revenue growth.
- Client Training and Services: Proficient in client training, offering personalized Pro services for seamless custom implementations.
- CRM and Ticket Management: Skilled in CRM management (Hubspot) and ticket management (JiRA) for efficient customer interactions.
- Effective Liaison: Facilitated smooth communication between customers and internal teams, ensuring effective problem resolution.
- Client Relationship Building: Dedicated to building strong client relationships, exceeding expectations for long-term success.
- Pro Services Formalization: Pioneered and formalized Professional Services for SiteMax in 2023, contributing to the company's structure. Introduced Pro Services as a new revenue stream, generating over $30,000 in new revenue within the first year.
- Custom Implementations: Proficient in working on custom workflow implementations, including summary reports and export-compatible files for various externa softwares
Account Manager
STP ComplianceEHS
08.2018 - 11.2021
- Directed business development efforts, resulting in a 30% increase in sales leads from software partners, conferences, and online marketing.
- Conducted over 50 online and web-based demonstrations to clients, contributing to a 20% growth in customer acquisitions .
- Managed and maintained client relationships for 120+ accounts , resulting in a 15% increase in overall revenue through cross-selling the company's products.
- Successfully implemented business development strategies that led to a 25% improvement in customer retention and revenue growth.
- Facilitated the successful execution of $1.5 million in value-added professional services engagements , enhancing the value of the company's solutions and meeting unique customer requirements.
- Developed and mentored a team of junior account managers, resulting in a 20% increase in their productivity .
Senior Business Development Specialist
Media.net
07.2014 - 03.2018
- Revenue Leadership: Successfully managed 84 key accounts, driving an impressive $1.2M in annual revenue.
- Churn Management: Achieved an exceptional 2% churn rate during challenging market conditions.
- Client Retention: Secured contract renewals for 82 client accounts, surpassing expectations.
- Strategic Recovery: Regained 3 clients from a competitor through strategic initiatives.
- Consultative Selling: Closed high-value accounts using effective consultative selling approaches.
- Leadership Excellence: Mentored and trained 3 new account managers, contributing to team development.
- Efficient Collaboration: Acted as a liaison between clients, partners, and internal teams, ensuring seamless communication.
- Client Onboarding Impact: Led client onboarding initiatives, reducing onboarding time by 20% and increasing satisfaction scores by 15%.
- Target Overachievement: Surpassed annual targets with an outstanding 103% achievement.
Education
Master of Commerce -
University of Mumbai
05.2016
Bachelor of Management Studies -
University of Mumbai
05.2014
Skills
1 Implementation Strategy
2 Client Onboarding
3 Customer Adoption
4 Training and Development
5 Solution Integration
6 Project Management
7 Customer Satisfaction
8 Client Relationship Building
9 Account Launch
10 Success Metrics Tracking
Timeline
Customer Success Manager
SiteMax Systems Inc.
12.2021 - Current
Account Manager
STP ComplianceEHS
08.2018 - 11.2021
Senior Business Development Specialist
Media.net
07.2014 - 03.2018
Master of Commerce -
University of Mumbai
Bachelor of Management Studies -
University of Mumbai
Similar Profiles
Hayden MullinsHayden Mullins
Accounts Payable Intern at BAE Systems Ordnance SystemsAccounts Payable Intern at BAE Systems Ordnance Systems
Shreya BagdeShreya Bagde
Embedded Engineer at Relcon Systems - Reliable Control SystemsEmbedded Engineer at Relcon Systems - Reliable Control Systems
Nathan GottNathan Gott
Material Planner Senior at BAE Systems - Space and Mission SystemsMaterial Planner Senior at BAE Systems - Space and Mission Systems
Amanda WhitlockAmanda Whitlock
Senior Customer Success Manager (or) Senior Manager, Customer Success at AmplifySenior Customer Success Manager (or) Senior Manager, Customer Success at Amplify
Benjamin GoodmanBenjamin Goodman
Senior Customer Success Manager /Customer Success Manager at SpearSenior Customer Success Manager /Customer Success Manager at Spear