Shahrzad Onsori
Coquitlam,BC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Adept individual with more than 24 years working as Manager for a $100 Million revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven, goal-oriented professional with excellent record of accomplishment in Type industry. Well versed interfacing with management, motivating winning teams and accurate record keeping. Highly skilled in business management, team development and cost savings.
Overview
25
25
years of professional experience
Work History
Assistant Team Leadet
Princessauto
Vancouver, BC
10.2023 - Current
- Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
- Worked with customer service representatives to handle escalated customer issues.
- Managed team workload to reach targets for specific tasks.
- Oversaw inventory supply to maintain fully stocked shelves during high volume sales periods.
- Worked with customer service to handle escalated customer issues.
- Organized weekly team meetings to discuss projects, share updates, and address any challenges faced by the team.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Used advanced features of Microsoft Office to complete necessary reports for senior management review.
- Acted as a liaison between team members and upper management to facilitate communication and ensure alignment with company objectives.
Co-Manager
Wal-Mart Supercenter
Vancouver, BC
05.2014 - 10.2023
- Worked in 4 different stores in the lower mainland to increase sales and profit and develop talents.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Approved regular payroll submissions for employees.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Assistant Store Manager
Wal-Mart Supercenter
02.2008 - 04.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Administrator
Wal-Mart Store
04.2006 - 01.2008
Department Manager
Wal-Mart Store
03.2004 - 03.2006
Overnight Supervisor
Wal-Mart Store
04.1999 - 02.2004
Education
College - Economic Studies
Mahan
03.1998
Skills
- Brand Management
- Project Management
- Profit and Loss
- Operational Efficiency
- Motivational Leadership
- Shrink Minimization
- Multi-Tasking and Prioritization
- Business Planning
- Profit and Loss Control
- Team Leadership
- Job Assignments
- Food Safety and Sanitation
- Team Meetings
- POS Inventory System Operation
- Coaching and Mentoring
- Driving Results
- Goals and Performance
Languages
English
Professional Working
Accomplishments
- Supervised team of 300 staff members.
- Growth sales in the store.
- Shrink reduction.
- Developed and mentored people.
- Organized an event to raise money for charity.
- Increased engagement in store.
Timeline
Assistant Team Leadet
Princessauto
10.2023 - Current
Co-Manager
Wal-Mart Supercenter
05.2014 - 10.2023
Assistant Store Manager
Wal-Mart Supercenter
02.2008 - 04.2014
Administrator
Wal-Mart Store
04.2006 - 01.2008
Department Manager
Wal-Mart Store
03.2004 - 03.2006
Overnight Supervisor
Wal-Mart Store
04.1999 - 02.2004
College - Economic Studies
Mahan