Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Shahrzad Mazloum

Shahrzad Mazloum

Toronto,Canada

Summary

Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Knowledgeable in travel industry. Customer service-oriented Travel Agent with 12 years career experience in Travel, Tourism and airport industries

Overview

15
15
years of professional experience

Work History

Senior Travel Experience Agent/Customer Service Specialist

Hopper
01.2022 - Current
  • Responded to customer inquiries via phone, email, and chat, providing accurate and timely information.
  • Assisted customers in resolving service-related issues, ensuring their satisfaction!
  • Achieved and consistently exceeded monthly customer satisfaction targets.
  • Performing tasks such as refund, exchange.
  • Completely familiar with Amadeus, Sabre and Apollo system.

Ticketing

Tour East Holiday
03.2019 - 01.2022
  • Working in all areas of company such as Tour East ticketing department, Expedia Group, AIMIA group
  • Performing multiple tasks such as refund, exchange and issue tickets
  • Working with Amadeus, Sabre and Apollo system.

Sales & Ticketing

Atlas Travel
09.2017 - 03.2019
  • Functioned in various aspects of travel sales; as a travel consultant, salesperson and effective mediator between customer and travel/hospitality services.

Sales & Ticketing

Ati Tour & Travel Agency
01.2015 - 05.2017
  • Maintain regular communication with customers prior to departure to provide updated travel information including delayed departures and earlier flight availability
  • Working with Galileo and Amadeus system.

Sales & Ticketing

Mahan Air Mashhad International and Domestic Airport
07.2013 - 12.2014
  • Met with customers to discuss travel foreign and domestic travel
  • Calculated travel costs within customer budget and offered recommendations for cost savings such as off-season flight.

Sales in Tour Department

Ati Tour & Travel Agency
03.2009 - 06.2013
  • Estimated cost of trip, including transportation and accommodations
  • Assisted clients in managing their budget and offered them travel plans accordingly
  • Investigated customer complaints with transportation accommodations and various travel-related providers.

Education

Associate of Tourism Management Degree -

Payam Noor University
Mashhad, Iran

Business English Course Certificate -

Hansa Language Center
Toronto, Canada
05.2018

Diploma in Amadeus Reservation -

Mashhad Airport
Mashhad, Iran
11.2015

Dispatch courses -

Mashhad Airport
Mashhad, Iran
05.2014

Skills

  • Strong interpersonal skills and ability to build rapport with customers
  • Ability to handle difficult customer situations with empathy and professionalism
  • Detail-oriented and highly organized
  • Ability to multitask and prioritize tasks effectively
  • Excellent communication skills
  • Strong decision-making skills

Languages

English
Full Professional
Persian
Native or Bilingual

Timeline

Senior Travel Experience Agent/Customer Service Specialist

Hopper
01.2022 - Current

Ticketing

Tour East Holiday
03.2019 - 01.2022

Sales & Ticketing

Atlas Travel
09.2017 - 03.2019

Sales & Ticketing

Ati Tour & Travel Agency
01.2015 - 05.2017

Sales & Ticketing

Mahan Air Mashhad International and Domestic Airport
07.2013 - 12.2014

Sales in Tour Department

Ati Tour & Travel Agency
03.2009 - 06.2013

Associate of Tourism Management Degree -

Payam Noor University

Business English Course Certificate -

Hansa Language Center

Diploma in Amadeus Reservation -

Mashhad Airport

Dispatch courses -

Mashhad Airport

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Shahrzad Mazloum