Shahryar Vasti
Markham,ON
Overview
5
5
years of professional experience
Work History
Assistant team lead-Collection agent
MJR Capital Services
07.2023 - Current
- Assistant Team Lead for an eight-person team with 150 daily inbound and outbound calls working within the parameters given to help assist clients in closing and or work on payment plans for minimizing debt and help bring credit scores back up
- Ability to handle high-pressure clients on full display daily as most people calling in are extremely stressed/crying and it is within my responsibility as a team lead to help calm down clients and help them understand what I can do to assist them
- The commission is earned in many different percentage points depending on the amount of the debt.
Personal Banking Representative
Simplii Financial
06.2022 - 06.2023
- 30-50 daily incoming phone calls to help clients with all banking needs from card replacement to personal investments, wire transfers, account openings and closings, etc
- Quick to understand if an issue is at hand with a client and work to find a resolution.
Logistics Coordinator & Quality control
The Estée Lauder Companies
11.2021 - 06.2022
- Creating a shipping label via SAP
- Inspecting the products to ensure quality standards before being shipped internationally/domestically.
Customer Service Representative
Service Ontario
02.2021 - 11.2021
- Answering 50-60 inbound calls about the 'small business support grant' providing information on timelines and or reasons for delay.
Sales Associate
Ripplepak
09.2019 - 03.2020
- Extremely comfortable with daily cold calls of up to 75 to 100 to self-sourced leads to sell commercial bubble wrap/bubble bags
- Drove once a week to drop off samples to leads
- Very comfortable with negotiations in person, by email and or over the phone.
Sales Associate
The Brick
04.2019 - 10.2019
- Youngest floor agent at the store
- Assisted with purchases ranging from sofas, TVs, and entire home appliance sets
- Clients tried price negotiations on 98% of sales and were extremely comfortable with the process.
Education
Secondary School -
Brother Andre Catholic High School
06.2014
Skills
- Excellent communication skills, oral and written
- Tolerant, flexible and enthusiastic
- Result-oriented, focused, reliable and hardworking Punctual, organized, and a fast learner
- Works effectively in a team setting as well as independently with minimal or no supervision
- Cold calling experience with a high close rate
- Excellent experience and comfortable with daily incoming calls of 40 Financial Analysis (2 years)
- Data Analysis (1 year)
- Process Improvement (5 years)
- Project Management (1 year)
- Purchasing (2 years)
- Cold calling (4 years)
- B2B sales (3 years)
- Customer support (10 years)
- Negotiation (4 years)
- Pricing (3 years)
Languages
Urdu
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant team lead-Collection agent
MJR Capital Services
07.2023 - Current
Personal Banking Representative
Simplii Financial
06.2022 - 06.2023
Logistics Coordinator & Quality control
The Estée Lauder Companies
11.2021 - 06.2022
Customer Service Representative
Service Ontario
02.2021 - 11.2021
Sales Associate
Ripplepak
09.2019 - 03.2020
Sales Associate
The Brick
04.2019 - 10.2019
Secondary School -
Brother Andre Catholic High School
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