Shahrokh Marzban
Toronto,ON
Summary
Diversified Immigration Consultant facilitates smooth process and status maintenance for [Area of expertise]. Supplies counseling on immigration policies and procedures and effectively handles elevating questions and problems to alleviate key barriers and core problems. Excels in multicultural global environment and collaborates with employees at all levels to meet objectives. Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Immigration Advisor
Joseph R. Young LL.B. Barrister And Solicitor
09.2021 - Current
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions.
- Identified potential issues and concerns and proactively escalated to manager to reduce barriers.
- Explained visa rules and regulations to comply with Department of Labor and Department of State standards.
- Built effective relationships with business partners to facilitate immigration program activities.
Sales Associate
Auto Glory
01.2021 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Assisted customers who are looking to purchase used cars.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Engaged in friendly conversation with customer to better uncover individual needs.
Salesperson
Toronto Quality Auto Zone
01.2020 - 01.2021
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Mortgage Agent
Mortgage Alliance
03.2017 - 10.2019
- Created loan packages based on consumer needs and financial history.
- Reviewed approved loan applications to facilitate closing process.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Reviewed loan files and updated to match current standards.
- Explained different types of loans pertaining to client situations.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
Sales Associate
Sears
05.2004 - 03.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Future Shop
02.2003 - 01.2004
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
MBA - Accounting And Finance
Oklahoma City University
Oklahoma City, USA02.1978
Bachelor of Science - Accounting
Iranian Institute of Advanced Accounting
Tehran, Iran06.1971
Skills
- Immigration Inquiries
- Global Immigration Filings
- Immigration Case File Strategies
- Visa Applications
- Sales Development
- Order Processing
- Business Development
- Promotional Support
- Product Sales
- Inventory Control
- Customer Needs Assessment
- Upselling
- Client Account Management
- Stocking and Receiving
- Teamwork and Collaboration
- Product Promotions
- Listening Skills
- Adapt to Diverse Groups
- Sales Expertise
- Excellent People Skills
- Exceptional Customer Service
Languages
English
Full Professional
Persian
Native or Bilingual
Certification
- OMVIC License
- REMIC License
Timeline
Immigration Advisor
Joseph R. Young LL.B. Barrister And Solicitor
09.2021 - Current
Sales Associate
Auto Glory
01.2021 - Current
Salesperson
Toronto Quality Auto Zone
01.2020 - 01.2021
Mortgage Agent
Mortgage Alliance
03.2017 - 10.2019
Sales Associate
Sears
05.2004 - 03.2008
Sales Associate
Future Shop
02.2003 - 01.2004
MBA - Accounting And Finance
Oklahoma City University
Bachelor of Science - Accounting
Iranian Institute of Advanced Accounting
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