Shahrier Arnab
Burnaby,BC
Summary
Proven Customer Service Representative adept in problem-solving and computer proficiency, enhanced customer loyalty through empathetic complaint handling and efficient dispute resolution. Trained peers, boosting team performance, and implemented retention strategies, significantly improving outcomes. Showcases critical thinking and active listening, driving repeat business and streamlined service delivery. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Telelink Inc.
03.2021 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally. Managed over 30 calls per day with multiple unique cases.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Customer Retention Agent
S&P Data
05.2020 - 09.2020
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Trained new team members on best practices for retaining customers, improving overall team performance.
- Implemented targeted retention campaigns that addressed specific customer segments based on their unique needs.
- Continuously refined personal approach to customer interactions, utilizing feedback from team members and supervisors to improve retention outcomes.
- Streamlined resolution processes for increased efficiency in handling customer complaints and issues.
Education
Post-Baccaleurate Diploma - Financial Management
Langara College
Vancouver, BC08.2026
BBA - General
Memorial University of Newfoundland
St John’s, NL12.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Appointment Scheduling
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Representative
Telelink Inc.
03.2021 - 11.2022
Customer Retention Agent
S&P Data
05.2020 - 09.2020
Post-Baccaleurate Diploma - Financial Management
Langara College
BBA - General
Memorial University of Newfoundland
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