Summary
Overview
Work History
Education
Skills
Websites
Languages
Completed Courses
Work Preference
Work Availability
Timeline
OperationsManager
SHAHRIAR SHAHBAZIAN

SHAHRIAR SHAHBAZIAN

Summary

Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview

8
8
years of professional experience
1
1
Language

Work History

Senior IT Specialist

Shared Service Canada.
02.2023 - Current
  • Delivering excellent technical assistance to end users by promptly diagnosing and fixing computer problems, fixing issues, and answering inquiries
  • Providing training and mentorship to peers for better understanding and resolving the IT problems
  • Maintaining, collecting, and compiling a problem-solution log for each interaction
  • Collaborating with other corporate divisions to effectively handle challenging issues
  • Experience in operating virtualized environments (Hyper-V and VMware), Windows Server, and backup management tools
  • Strong Firewall knowledge (IPSEC, VPN, SSL certification).

Internet Network Specialist (Internship)

Polyclinic Saint Martin.
09.2022 - 01.2023
  • Installation and configuration of the operating systems, software and hardware
  • Provided technical support / network troubleshooting (netstat, tracert, etc.)
  • Provided desktop application support (MS office, and third-party desktop applications)
  • ACLs on firewalls, data encryption, file permissions, IPS/IDS, and content monitoring all support and enhance network security posture
  • Developed group policies, protocols, and contingency plans to mitigate security breaches
  • Implemented scheduled backup system using windows server 2016
  • Performed administration controls and design and managed user accounts using AD.

IT Technician (Remote)

Baron Inc.
09.2021 - 08.2022
  • Used remote tools and virtual machines to isolate the problems and performed troubleshooting by walking users through step-by-step workarounds
  • Installed and maintained the network and computer systems
  • Implemented scheduled backup
  • Collaborated with upper-level teams and escalated open or urgent incidents
  • Performed password resets, unlocked and managed user accounts using Active Directory, and helped new hires become all set
  • Assisted end users for computer and software issues, printer's configuration, and resolving network connectivity issues.

IT Technician

Argex Titanium Inc.
01.2016 - 08.2021
  • Prepared reports of uncertainties for the manager
  • Implemented a maintenance plan for equipment and troubleshooted failed equipment
  • Improved cost effectiveness and increased the reliability of the organization
  • Evaluated the risk analysis of the whole process
  • Improved SOP's and implemented the sampling schedule for performance analysis
  • Performed data analysis using Microsoft Excel.

Education

BSc. in Applied Chemistry -

Azad University of Arak

Network and Internet Security Specialist -

CDI College
Montreal, Québec
01.2022

CCNA program (Routing and Switching) -

Champlain College
Montreal, Québec
01.2017

Skills

  • Excellent verbal, written, and interpersonal communication skills
  • Excellent analytical and problem-solving skills
  • Proficiency with Azure Active Directory, MFA, domain configurations, and Office 365
  • A competent understanding of PowerShell, Command Prompt, Active Directory, and the administration of users and accounts within AD
  • Proficient in troubleshooting; adept at conveying technical concepts to individuals lacking technical expertise

Websites

Languages

English
Full Professional
French
Elementary
Persian
Native or Bilingual

Completed Courses

  • CompTIA CySA+ (2023)
  • TestOut CompTIA Pentest+ (2022)
  • TestOut Security+ (2022)
  • TestOut Linux Pro (2021)
  • TestOut Server Pro 2016: Install and Storage (2021)
  • TestOut Server Pro 2016: Identity (2021)
  • Google IT Support (2021)
  • TestOut CCNA (Routing & Switching) (2021)
  • Fundamentals of Project Planning and Management (2019)

Work Preference

Work Type

Full TimePart Time

Location Preference

On-SiteRemoteHybrid

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior IT Specialist

Shared Service Canada.
02.2023 - Current

Internet Network Specialist (Internship)

Polyclinic Saint Martin.
09.2022 - 01.2023

IT Technician (Remote)

Baron Inc.
09.2021 - 08.2022

IT Technician

Argex Titanium Inc.
01.2016 - 08.2021

BSc. in Applied Chemistry -

Azad University of Arak

Network and Internet Security Specialist -

CDI College

CCNA program (Routing and Switching) -

Champlain College

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SHAHRIAR SHAHBAZIAN