Shahriar Mahdavigourabi
North York,ON
Overview
7
7
years of professional experience
Work History
Delivery Driver
Uber
11.2016 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
- Managed customer inquiries and complaints in polite and professional manner.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed records of deliveries and money received from customers.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Inspected load security and checked for damages.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Protected people and equipment from hazardous materials by using correct procedures.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
- Filled out load paperwork and DOT-mandated log books.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Operated light trucks to deliver loads as far as Number miles from home location.
Education
Uplands School
8210 Yong St ThornhillSkills
- Dispatch Communication
- Cargo Handling
- Equipment Operation
- Vehicle Maintenance
- Commercial Driving
- DOT Compliance
- Load Balancing
- GPS Navigation
- Product Promotion
- Order Verification
- Payment Collection
- Mileage Tracking
- Quality Assurance
- Materials Transport
- Auto Delivery
- Forklift Operation
- Vehicle Inspections
- Time Management
- Attention to Detail
- Valid Driver's License
- Route Management
- Fluent in Language
- Current CDL License
- Clean Driving Record
- Vehicle Inspection
- Map Reading and Navigation Skills
- Language Fluency
- Positive Attitude
- Lifts up to Number Pounds
- Roads and Highways Knowledge
- GPS and Route Planning
- Complex Problem-Solving
Languages
English
Elementary
Timeline
Delivery Driver
Uber
11.2016 - Current
Uplands School