Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shahriar Islam

Winnipeg,MB

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Mohammad Emon
09.2022 - 07.2023
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.

Cashier

Jahedul Alam
02.2021 - 05.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Science - Computer Science

University of Manitoba
Winnipeg, MB
12.2027

Skills

  • Product Knowledge
  • Payment Processing
  • Customer Assistance
  • Adaptability
  • Time management
  • Excellent communication
  • Active listening
  • Multitasking

Languages

English
Full Professional
Hindi
Full Professional
urdu
Professional Working
Bengali
Native or Bilingual

Timeline

Customer Service Representative

Mohammad Emon
09.2022 - 07.2023

Cashier

Jahedul Alam
02.2021 - 05.2022

Bachelor of Science - Computer Science

University of Manitoba

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Shahriar Islam