Dynamic leader with proven expertise in customer service and problem-solving, honed at Pizza Nova as a Store Manager and Cook Supervisor. Excelled in training staff, enhancing store operations, and elevating customer relations. Achieved significant improvements in team proficiency and customer satisfaction, demonstrating exceptional multitasking and organizational skills.
1- Responsible and reliable within the organization.
2- managing and educating store staff.
3- customer care and handling complaints and problem solving without prejudice.
4- Day to day communication with head office and upper management.
1- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
2- Improved staff productivity by providing clear instructions, guidance and constructive feedback on their performance.
3- Trained new hires in proper cooking techniques, equipment usage, and safety protocols, increasing overall team proficiency.