Shahram Jalalat

• Assessed and identified issues and quickly resolved to restore functionality.
• Ensured all customer transactions were secure by verifying security protocols were in place.
• Answered customer service calls and resolved issues quickly to return machines to operational status.
• I had the position of FLM, and I was the first responder for atms, if I wasn't able to fix the issue, the call would've go to the SLM techs
• Repaired malfunctioning components of ATMs, such as card readers, cash dispensers, and depositors
• Diagnosed malfunctions by running tests on various systems and components to identify the source of problems.

• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Monitored technicians, and calls scheduled and communicated changes to customers.
• Dispatched technicians to repair atms for all over Canada, and sometimes I was a transleter for french technicians

Selling Tv's, and a cashier

Assistant manager, cashier, and bartender