Shaho Azargoshasb
1138 Baird Street, London,ON
Summary
Results-driven and detail-oriented professional with a proven track record in customer service and retail operations. Demonstrates excellence in fast-paced environments, excelling at active problem-solving and delivering top-notch service to customers. Bilingual in French and English, brings strong communication skills and a customer-focused approach. Seeking a dynamic team to contribute skills and dedication, aiming to make a positive impact on both customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Administrative Office Assistant
North London Driving School
03.2023 - Current
- Answered incoming calls, addressing inquiries from potential and current students.
- Provided information about driving courses, schedules, and pricing.
- Resolved customer concerns and ensured a positive experience.
- Managed and organized appointment schedules for driving lessons.
- Coordinated with students and the driving instructor to schedule lessons at convenient times.
- Implemented an efficient scheduling system to optimize instructor availability.
- Established and maintained a systematic filing system for student records, ensuring easy retrieval of information.
- Updated and organized files regularly to keep records accurate and up-to-date.
- Implemented digital filing solutions for improved efficiency and accessibility.
- Assisted in the preparation of instructional materials for driving courses.
- Handled administrative tasks such as data entry, document preparation, and record-keeping.
- Managed email correspondence and maintained communication with students and parents.
- Managed over 30 customer calls per day
Customer Solutions Specialist
Dominion Automobile Association
05.2022 - 02.2023
- Utilized active listening skills to determine the nature of each customer's vehicle issue.
- Asked essential probing questions to gather comprehensive information and assess the urgency of the situation.
- Communicated with external service providers, effectively conveying customer needs and dispatching the appropriate service.
- Collaborated with towing companies and auto shops to ensure a seamless and timely response.
- Navigated computer programs proficiently to input and retrieve customer information.
- Efficiently located each member in system and identified nearby service providers for prompt assistance.
- Successfully managed responsibilities in a hybrid remote work environment, demonstrating adaptability and self-motivation.
- Demonstrated proficiency in both French and English, facilitating communication with a diverse customer base.
- Applied quick thinking and resourcefulness to resolve customer issues and provide satisfactory solutions.
- Leveraged technology tools to streamline processes, enhancing overall efficiency in customer support and dispatch operations.
- Answered and made over 50 phone calls per day
Customer Experience Associate
Walmart
11.2020 - 11.2021
- Efficiently stocked shelves, ensuring a well-organized and visually appealing sales floor.
- Conducted regular zoning activities to maintain the neat and tidy presentation of merchandise.
- Loaded customer orders, accurately selecting items and fulfilling orders by unloading them into customers' trunks.
- Demonstrated care and attention to detail to ensure accurate order assembly.
- Assisted customers in locating specific items on the sales floor, providing a positive shopping experience.
- Addressed and resolved customer complaints with a focus on excellent service and satisfaction.
- Answered customer calls, providing timely and helpful assistance to inquiries and questions.
- Collaborated with team members to ensure smooth and efficient store operations.
- Acquired in-depth knowledge of store inventory to assist customers in finding products.
- Stayed informed about promotions and sales to provide accurate information to customers.
Education
Diploma -
Sir Frederick Banting Secondary School, Secondary School
LONDON, ONTARIO06.2021
Skills
- Order Fulfillment
- Physical Strength
- Organization
- Problem-Solving
- Communication Skills
- Adaptability
- Time Management
- Tech Savvy
- Detail-Oriented
- Customer Relationship Management
- Sales Support
- Team Leadership
- Data Entry
- Conflict Resolution
- Bilingual Communication
- Customer Focus
- File Organization
- Invoice Processing
Languages
Timeline
Administrative Office Assistant
North London Driving School
03.2023 - Current
Customer Solutions Specialist
Dominion Automobile Association
05.2022 - 02.2023
Customer Experience Associate
Walmart
11.2020 - 11.2021
Diploma -
Sir Frederick Banting Secondary School, Secondary School
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