Shahnewaz Abedin Emon
Scarborough ,Canada
Summary
Applies extensive customer service experience, financial knowledge, and technical skills to offer superior banking solutions and facilitate customer financial success while promoting operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Production Worker
Nestle Canada
06.2025 - Current
- Operated production machinery following safety guidelines to ensure efficient workflow.
- Assembled products accurately, adhering to quality standards and specifications.
- Collaborated with team members to streamline production processes and reduce downtime.
- Inspected finished products for quality assurance, identifying defects or inconsistencies promptly.
- Assisted in maintaining a clean and organized work environment to promote safety and efficiency.
- Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
- Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
Internship
Dhaka Bank Limited
02.2022 - 04.2022
- Processed account opening, deposits, withdrawals, and cheque book issuance efficiently while ensuring adherence to regulatory guidelines.
- Delivered exceptional customer service by addressing inquiries, resolving concerns, and providing clear guidance on financial products.
- Educated customers on the bank's digital banking services, including mobile and online platforms.
- Handled and managed large Excel-based databases for debit and credit card records with high accuracy and integrity.
- Collaborated with the team to identify and escalate process improvement opportunities, enhancing overall operational productivity.
Education
Master of Science - Big Data Financial Analytics: Applied Modelling and Quantitative Methods
Trent University
Peterborough, Ontario12.2024
Bachelor of Business Administration (BBA) - Finance
North South University
Dhaka04.2022
Skills
- Customer Service & Banking Solutions
- Experience in delivering excellent customer service and resolving client concerns effectively
- Ability to understand customer needs and provide tailored banking solutions
- Technical Proficiency
- Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint
- Data analysis using Excel for managing records accurately
- Basic knowledge of Python and R Programming for financial insights
- Organizational & Problem-Solving
- Strong time management, multitasking, and organizational skills in fast-paced environments
- Proven ability to resolve issues and identify process improvements
- Interpersonal & Communication
- Excellent verbal and written communication skills to engage customers and team members
- Ability to handle confidential matters with discretion and professionalism
Certification
- Bloomberg
- Bloomberg Finance Fundamentals (BFF)
- CIFC (Canadian Investment Fund Course)
- Currently studying for the Certification, and I will give the exam soon
Languages
English
Full Professional
Bengali
Native or Bilingual
PERSONAL STRENGTHS AND CAPABILITIES
Enthusiastic, Hard Working, Adaptability, Critical thinking, Honest.
AVAILABILITY
- Full Time (Available to start immediately).
- Any time and any day
Timeline
General Production Worker
Nestle Canada
06.2025 - Current
Internship
Dhaka Bank Limited
02.2022 - 04.2022
Master of Science - Big Data Financial Analytics: Applied Modelling and Quantitative Methods
Trent University
Bachelor of Business Administration (BBA) - Finance
North South University