Applies extensive customer service experience, financial knowledge, and technical skills to offer superior banking solutions and facilitate customer financial success while promoting operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
General Production Worker
Nestle Canada
06.2025 - Current
Operated production machinery following safety guidelines to ensure efficient workflow.
Assembled products accurately, adhering to quality standards and specifications.
Collaborated with team members to streamline production processes and reduce downtime.
Inspected finished products for quality assurance, identifying defects or inconsistencies promptly.
Assisted in maintaining a clean and organized work environment to promote safety and efficiency.
Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
Internship
Dhaka Bank Limited
02.2022 - 04.2022
Processed account opening, deposits, withdrawals, and cheque book issuance efficiently while ensuring adherence to regulatory guidelines.
Delivered exceptional customer service by addressing inquiries, resolving concerns, and providing clear guidance on financial products.
Educated customers on the bank's digital banking services, including mobile and online platforms.
Handled and managed large Excel-based databases for debit and credit card records with high accuracy and integrity.
Collaborated with the team to identify and escalate process improvement opportunities, enhancing overall operational productivity.
Education
Master of Science - Big Data Financial Analytics: Applied Modelling and Quantitative Methods
Trent University
Peterborough, Ontario
12.2024
Bachelor of Business Administration (BBA) - Finance
North South University
Dhaka
04.2022
Skills
Customer Service & Banking Solutions
Experience in delivering excellent customer service and resolving client concerns effectively
Ability to understand customer needs and provide tailored banking solutions
Technical Proficiency
Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint
Data analysis using Excel for managing records accurately
Basic knowledge of Python and R Programming for financial insights
Organizational & Problem-Solving
Strong time management, multitasking, and organizational skills in fast-paced environments
Proven ability to resolve issues and identify process improvements
Interpersonal & Communication
Excellent verbal and written communication skills to engage customers and team members
Ability to handle confidential matters with discretion and professionalism
Certification
Bloomberg
Bloomberg Finance Fundamentals (BFF)
CIFC (Canadian Investment Fund Course)
Currently studying for the Certification, and I will give the exam soon
Languages
English
Full Professional
Bengali
Native or Bilingual
PERSONAL STRENGTHS AND CAPABILITIES
Enthusiastic, Hard Working, Adaptability, Critical thinking, Honest.
AVAILABILITY
Full Time (Available to start immediately).
Any time and any day
Timeline
General Production Worker
Nestle Canada
06.2025 - Current
Internship
Dhaka Bank Limited
02.2022 - 04.2022
Master of Science - Big Data Financial Analytics: Applied Modelling and Quantitative Methods
Trent University
Bachelor of Business Administration (BBA) - Finance