Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Timeline
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Shahnaz Begum

Toronto,Canada

Summary

Results-driven Business Operations Specialist with a proven track record at Apple Inc., enhancing inventory management and operational efficiency. Expert in data analytics and cross-functional collaboration, achieving a 35% reduction in shrink discrepancies. Adept at process improvement and committed to elevating customer experience through innovative solutions.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Business Operations Specialist

Apple Inc.
Toronto, Canada
10.2021 - Current
  • Oversaw full lifecycle of business inventory, managing over 1,000 SKUs from receipt to returns.
  • Resolved complex inventory and logistics issues, reducing shrink discrepancies by 35%.
  • Collaborated with cross-functional teams to identify gaps and optimize workflows.
  • Utilized analytics tools to monitor KPIs and improve stock handling efficiency.

Senior Product & Quality Specialist (Apple Maps)

Apple Inc.
02.2018 - 10.2021
  • Managed day-to-day client interactions, delivering tailored B2B solutions to enhance Apple Maps services.
  • Led testing, training, and rollout of new features; improved mobile app QA processes for enhanced user experience.
  • Partnered with technical and product teams to align on delivery strategy, usability standards, and roadmap alignment.
  • Drove key operational initiatives to reduce testing turnaround time and improve cross-team alignment.

Quality Assurance Analyst III (Apple Maps)

Apple Inc.
12.2016 - 02.2018
  • Developed and executed test plans across web and mobile platforms using QA/UAT best practices.
  • Diagnosed and documented product issues, providing insight to engineering and product teams.
  • Acted as escalation point for vendor/customer issues, improving resolution time by 40%.
  • Contributed to QA platform architecture and scalability for internal testing frameworks.

Escalation Lead (Google Maps)

Google India
08.2012 - 12.2016
  • Directed resolution of user escalations and compliance issues through strategic internal coordination.
  • Played a key role in the launch of new country-specific Google Maps versions through R&D and training programs.
  • Built a highly efficient team and led multiple projects to improve workflow and user experience.

HR Executive Assistant (Contract)

Google Maps
03.2013 - 12.2013
  • Managed payroll processing, benefits tracking, and HR queries for team operations.
  • Enhanced internal reporting systems and coordinated executive scheduling and communication.

Education

MBA - Human Resources & Finance

Osmania University
01.2012

Bachelor of Commerce - Foreign Trade

Osmania University
01.2010

Skills

  • Inventory management and operational efficiency
  • Cross-functional collaboration
  • Data analytics and CRM
  • Customer experience enhancement
  • Quality assurance and UAT testing
  • Root cause analysis
  • Process improvement strategies
  • Product support

Certification

  • Data Analytics - IIM Rohtak
  • Apple Maps- Kittyhawk best Mapper

Volunteer Experience

  • Led volunteer program optimization, improving tracking system and increasing participation by 24%.
  • Supervised and mentored 9+ volunteers; supported placement and engagement across departments.
  • Active member of Women@Apple and DNA groups, promoting diversity and inclusion initiatives.

Languages

  • English
  • Hindi
  • Urdu
  • Arabic

Timeline

Business Operations Specialist

Apple Inc.
10.2021 - Current

Senior Product & Quality Specialist (Apple Maps)

Apple Inc.
02.2018 - 10.2021

Quality Assurance Analyst III (Apple Maps)

Apple Inc.
12.2016 - 02.2018

HR Executive Assistant (Contract)

Google Maps
03.2013 - 12.2013

Escalation Lead (Google Maps)

Google India
08.2012 - 12.2016

MBA - Human Resources & Finance

Osmania University

Bachelor of Commerce - Foreign Trade

Osmania University

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Shahnaz Begum