Shahnaz Ali
Etobicoke,Canada
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Proven ability to combine theoretical knowledge with practical skills through research projects, volunteer work, and public art initiatives.
Overview
5
5
years of professional experience
Work History
Emotional Support Listener
Certified Listeners Society
08.2024 - 11.2024
- Listened actively to users sharing personal struggles, offering empathy and understanding in a non-judgmental space.
- Ensured privacy and confidentiality of all chatroom conversations, fostering a safe environment for sharing.
- Employed reflective and active listening to validate users’ feelings, allowing them to feel heard and understood.
- Identified signs of distress or crisis situations, guiding users to appropriate resources when needed.
- Provided calm, patient responses to users, even in challenging or emotionally charged conversations.
Research Assistant
Muse & Museum
04.2023 - 09.2024
- Conducted literature reviews on relevant research topics
- Provided administrative support for grant applications and progress reports
- Collaborated with team members on various research projects
- Assisted in designing and implementing experiments
- Checked facts and proofread and edited research documents to verify accuracy
- Created presentation slides and posters to help researchers present findings
Community Outreach Volunteer
Smile for Sache
06.2023 - 09.2024
- Coordinated community drives and special events to encourage learning and development
- Encouraged others to donate money to support causes
- Participated in meetings, projects and response activities to support community goals and objectives
- Provided support to local non-profit organizations and charities
- Volunteered at food banks, soup kitchens, and homeless shelters
- Served with other volunteers to assist with fundraising or event planning
Teacher's Assistant
Elmela Junior School
09.2019 - 07.2020
- Assisted instructor with in-class activities by grading assignments, tutoring and proctoring examinations
- Enforced school and class rules to promote positive behaviour among students
- Conducted research on teaching methods to support curriculum development efforts
- Prepared materials for hands-on learning activities and demonstrations
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored student progress, providing feedback that contributed to improvement in academic performance.
Education
Bachelor of Arts (B.A.) - Psychology
York University
06.2024
Skills
- Quality Assurance
- Conflict Resolution
- Emotional Intelligence
- Adaptability and Flexibility
- Positive Reinforcement
- Multitasking
- Reliability
- Collaborative Teamwork
- File Management
Timeline
Emotional Support Listener
Certified Listeners Society
08.2024 - 11.2024
Community Outreach Volunteer
Smile for Sache
06.2023 - 09.2024
Research Assistant
Muse & Museum
04.2023 - 09.2024
Teacher's Assistant
Elmela Junior School
09.2019 - 07.2020
Bachelor of Arts (B.A.) - Psychology
York University
Similar Profiles
Jenilee JonesJenilee Jones
Emotional Support Provider and Coordinator at Certified Listeners SocietyEmotional Support Provider and Coordinator at Certified Listeners Society
ROZALIYA DOBACZEWSKIROZALIYA DOBACZEWSKI
Certified Listener Volunteer at Certified Listeners SocietyCertified Listener Volunteer at Certified Listeners Society
Joanna NganJoanna Ngan
CLS Volunteer Shift Supervisor at Certified Listeners SocietyCLS Volunteer Shift Supervisor at Certified Listeners Society
CHINEDU VICTOR NWOKEDICHINEDU VICTOR NWOKEDI
Carpenter at Inscape WoodworkCarpenter at Inscape Woodwork
Ibrahim MalickIbrahim Malick
Server at H.Laylati Banquet HallServer at H.Laylati Banquet Hall