Shah Nawaaz Emamally

Enthusiastic and motivated Claim Advisor passionate about customer service and committed to creating positive customer experiences. A team player who works well both independently and within team settings to achieve goals. Specializing in auto and residential insurance claims across all Canadian provinces, with a strong ability to assess damages, review policy coverage, and guide policyholders through the claims process. Skilled communicator and problem solver, ensuring efficient and fair claim resolutions. Experienced in handling high claim volumes, while maintaining a high standard of service. Bilingual in English and French, delivering exceptional support to a diverse clientele in a fast-paced environment.

• Successfully managed high claim volumes during CAT season (June–October), ensuring timely processing and customer satisfaction.
• Provided bilingual support (English & French) across all Canadian provinces, enhancing service accessibility and client experience.
• Consistently met or exceeded KPIs for claim resolution time, accuracy, and customer satisfaction ratings.
• Effectively handled complex auto and residential claims, including total losses and disputed cases, ensuring fair and accurate settlements.
• Built strong relationships with adjusters, repair shops, and contractors to streamline claim resolutions and reduce processing delays.
• Recognized for excellent problem-solving skills and customer service, successfully de-escalating difficult situations and ensuring a smooth claims process.

• English
• French
• Creole

Emamally Assam

Chief Technician, Mauritius Telecom
Phone : +230 52502515
Email : a.emamally2020@gmail.com

Jahrul Alam

Associate Professor of Mathematics
PhD, McMaster
Computational Fluid Dynamics

Phone : (709) 864-8071

Email : alamj@mun.ca

Brinda Bansi

Legal Assistant Strikeman Elliott LLP, Montreal

Phone : +1(514) 834-4750

Email : reenabb@yahoo.com