SHAH MD AFNAN HOSSAIN
North York,ON
Summary
Experienced Computer Systems Technician skilled in Open Server Administration, Azure Cloud DevOps, AWS, and diverse networking technologies. Proficient in Unix, Linux, VMware, Ansible, Python, Windows PowerShell, and Cisco Packet Tracers. Specialized in configuring routers, switches, and multilayer switches for optimal network performance. Expertise includes load balancing, containerization, subnetting, and deploying virtual machines across regions. Knowledgeable in network protocols (UDP, TCP/IP), FTP, RDP, HTTP/S, DNS, and security incident response. Capable of malware analysis, cryptography, and developing incident response playbooks. Familiar with Ethernet, coaxial, twisted pair, and fibre-optic cable management.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Freedom Mobile Inc.
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations,coaching, providing constructive feedback for growth and development.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Keyholder
Freedom Mobile Inc.
09.2022 - Current
- Demonstrated exceptional leadership skills and accountability as a Keyholder, responsible for overseeing store operations and driving sales
- Successfully executed store operations during scheduled shifts as directed by the Store Manager, including inventory management (RMAs, shipping, receiving), banking (cash management, daily deposits), and merchandising
- Consistently met and exceeded personal sales targets while providing guidance and support to retail specialists to achieve store goals
- Ensured accurate cash management practices by processing payments, totaling purchases, and appropriately handling cash, debit, or credit card transactions.
Retail Specialist
Freedom Mobile Inc.
07.2022 - 09.2022
- Maintained a positive demeanor and commitment to improvement, resulting in outstanding customer experiences and increased customer satisfaction
- Regularly communicated sales progress and initiatives to team members, fostering a collaborative and motivated work environment
- Led by example in adhering to all standard operating policies, processes, and procedures, ensuring consistency and compliance in the absence of the Store Manager
- Provided constructive feedback to peers to enhance performance and promote professional development.
Education
Diploma - Computer Systems Technician
Seneca College
06.2023
Skills
- Open System Administration
- Operating Systems (Unix, Linux,Kali Linux and Windows)
- Wireless Local Area Networks Implementation
- Network Infrastructure (Routers, Switches, Multilayer Switches)
- Cloud Technologies (Microsoft Azure ADDS, AWS)
- DevOps (Azure DevOps)
- Virtualization (VMware, VirtualBox)
- Scripting (Ansible, Python, Windows PowerShell)
- Networking (Cisco Packet Tracers, SDN, Open Daylight)
- Web Technologies (Apache, HTML)
- Network Protocols (UDP, TCP/IP, FTP, RDP, HTTP, HTTPS, DNS, SSH)
- Database (MySQL, MariaDB)
- Security (Firewall configuration, IP routing, Wireshark, Incident Response)
- Cable Management (Ethernet, Coaxial, Twisted Pair, Fiber-Optic Cabling)
- IT Project Management
- Cybersecurity Concepts and Incident Response
- GitHub
- Operations Management
- Retail Operations Management
- Performance reviewing
- Cost Reduction
- Team Leadership
- Decision-Making
- Employee Coaching and Mentoring
- Business Analysis and Reporting
- Technical Proficiency
- Task Delegation
- Employee Scheduling
- Customer Relationship Management (CRM)
Honors And Awards
- Received the prestigious President's Award for outstanding academic performance and achievements during the Computer Systems Technician program.
- Maintained a perfect GPA of 4.0/4.0 throughout the winter 2023 semester, demonstrating dedication and excellence in coursework and projects.
- Achieved an impressive overall GPA of 3.6/4.0, reflecting a strong academic record and commitment to continuous learning.
References
- Fremiet Donoso
Manager, Dual Store
Freedom Mobile Inc.
Email:fdonoso@frdm.ca
- David Gutierrez
Team Lead
Freedom Mobile Inc.
Email:dgutierrez@frdm.ca
- Kimberly Viveiros
Learning Facilitator
Samsung Electronics
kimviveiros@gmail.com
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Full Professional
Timeline
Assistant Manager
Freedom Mobile Inc.
04.2024 - Current
Keyholder
Freedom Mobile Inc.
09.2022 - Current
Retail Specialist
Freedom Mobile Inc.
07.2022 - 09.2022
Diploma - Computer Systems Technician
Seneca College
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