
Professional with experience in front desk operations and patient care, including appointment scheduling and documentation management. Successfully transitioned from a receptionist role to assisting with vital signs monitoring and COVID testing, demonstrating adaptability in high-demand environments. Proficient in maintaining patient confidentiality while effectively communicating with diverse populations, including Farsi speakers. Skills include quality assurance and time management, contributing to efficient healthcare delivery.
I worked as a receptionist for six months, where I answered phone calls, managed patient appointments, and handled various paperwork. I then transferred to another position for three months to help cover a staff shortage, where I primarily took patients’ vital signs and assisted with phone calls and administrative paperwork.
Prepared COVID testing supplies, greeted patients, and assisted with testing by either administering the test or explaining the procedure so patients could perform it themselves. After receiving the test results, I presented them to another staff member for recording in the system.