Shahla Jehangir
Etobicoke,Canada
Summary
Detail-oriented financial professional with over ten years of experience in financial aid, budget management, and compliance within educational and research institutions. Demonstrated success in processing financial transactions, managing accounts receivable, and ensuring regulatory adherence. Expertise in collaborating with stakeholders such as the Ministry of Colleges and Universities and Career College Ontario to optimize fund management. Recognized for strong organizational and analytical skills while promoting equity and a collaborative work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Financial Aid
triOS College and Eastern College
09.2023 - Current
- Stays updated on rules, guidelines, and frameworks for administering student financial assistance programs.
- Tracked regulatory updates, assessed implications for departments and personnel, and confirmed compliance.
- Enhances policies and procedures for student financial assistance programs in line with provincial regulations.
- Oversaw comprehensive operations of financial aid department, including recruitment and onboarding of staff.
- Facilitates collaboration with technical services and key departments for successful financial aid software implementation.
- Facilitated effective communication and interactions among financial aid office, admissions, student support services, and employment specialists.
- Steered team towards departmental goals through effective supervision of staff.
- Maintain departmental staffing by recruiting, selecting, orienting, and training employees, and developing personal growth opportunities.
- Develop employees within their roles via coaching, counseling, and disciplining employees.
- Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities, and discuss successes and challenges.
- Conduct annual performance evaluations for all direct reports.
- Maintain a safe and healthy work environment by establishing and enforcing organizational standards.
- Actively listen to diverse perspectives, and value different viewpoints and experiences.
- Promote the equity of ideas, resources, power, and identity for all.
- Implemented regular staff development workshops to ensure up-to-date knowledge of financial aid regulations, application processes, and best practices.
- Assessed student needs through individual meetings, phone calls or emails.
- Provided one-on-one counseling to students regarding financial aid program options and requirements.
Director of Compliance and Financial Aid
Computek College
04.2022 - 09.2023
- Oversees team that manages day-to-day operations and procedures of Financial Aid areas
- Manages all student-related finance and accounting functions including confirmation of OSAP and Second Career program eligibility
- Directs administration of provincial programs and policies with regards to Ontario Student Assistance Program (OSAP) as well as Second Career program
- Manages administration of best self-funding ways including savings, personal funds, and credit cards for students
- Supervises interview process and ensures students are provided with information regarding application process, their eligibility for Federal/Ontario Student Assistance Program (OSAP) and Second Career financial assistance program as well as other available financing options
- Determines compliance activities and appropriate level of inspection and accuracy associated with OSAP and Second Career program approved applications
- Responsible for directing and following compliance for every single department to ensure regulated activities
- Oversees financial applications and disclosure statements to ensure that complete and accurate information are provided
- Manages preparation of reports for VP Operations and Ministry with regards to issues arising with College's regulatory and compliance role with respect to OSAP
- Manages and coordinates with Computek College's stakeholders in development and establishment of operational policies and processes for delivery of OSAP
- Provides recommendations to financial aid team with respect to OSAP and Second Career funding and policies
- Evaluates financial aid system and provides VP Operations with recommendations for improving financial aid operations
- Manages administration of well-established financial aid program with adherence to regulations of Ministry of Private Career Colleges
- Handles Ministry's inspections and is personally accountable for compliance issues
- Directs development and establishment of profitability standards regarding investment activities
Director of Students Finance
Trebas Institute, Toronto Campus
Toronto, Canada
11.2016 - 08.2021
- Educate prospective and current students regarding regulations, policies, procedures, and requirements for select financing options including federal student financial aid
- Manage the disbursement of all the bursaries
- Manage the promotional of in-house bursaries
- Assist students with full cycle of financial planning and collection of payments
- Providing advice regarding OSAP loan repayment obligations to students as to how changes in enrolment or academic standing can impact their OSAP eligibility
- Annual Cost Code and electronic sign off updates
- Administer Mid-Point Review interview to discuss academic and refund policy
- Manage multiple student status lists and students accounts receivable to ensure timely and accurate collection
- Provide accurate program costs for distribution to the appropriate funding authorities
- Assist in debt management counseling and entrance and exit interview sessions
- Meet campus personal to discuss and seek solutions for their challenges
- Prepare Student's T22022 Certificate annually
- Liaise with MCU and OSAP Inspectors
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations
- Monitored office workflow and administrative processes to keep operations running smoothly
Financial Aid Administrator
CJ Health Care College
03.2015 - 11.2016
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards
- Provided financial aid counseling to enrolled and prospective students
- Communicated with prospective students to illustrate available financial aid opportunities
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages
- Processed unique financial aid profiles for undergrad and post-grad applications
- Reviewed and processed appeals for reconsideration, taking into account individual circumstances and institutional policies
Customer Service/ Accounts Receivable Representative
Monex Group
Toronto, Canada
11.2009 - 08.2013
- Assisted customer solving their problems and trained associates to improve customer service
- Supervised associates engaged in sales work, taking of inventories, reconciling cash
- Scheduled interview and interviewed new candidate for various positions
- Promoted Hudson Bay Company (HBC) credit and HBC points cards
- Submitted HBC rewards order and upon receiving an item contacted the customer for clarification
- Received administration fees for account changes and processed them through the system
- Collected payments for terminal upgrade and process through accounting department
- Submitted terminal upgrade paperwork to administration department for processing
- Answered Merchants billing inquiries while ensuring that there was no billing discrepancy
- Assisted Merchants with their requests for ownership change, bank account change & credit card addition applications
- Provided general customer service to clients with account queries
- Assisted in credit addition services, submitted applications on their behalf to enable problem free use of visa & master card on their Point-of-sale terminals (POS)
- Streamlined billing processes for improved efficiency and reduced errors
- Enhanced cash flow by promptly and accurately processing accounts receivable transactions
- Trained junior staff members in accounts receivable best practices, fostering a culture of continuous improvement
- Ensured timely collection of payments with consistent follow-up on outstanding invoices
- Assisted with month-end close procedures, enabling timely financial reporting
- Managed payment plans for clients experiencing financial difficulties, maintaining good customer relations while minimizing losses
- Communicated with customers to identify and resolve outstanding payments
Education
CRM Foundations for Success - Certification
triOS College
Toronto, ON10.2024
Management Academy Graduation - Certification
National Association of Career Colleges
British Columbia, ON11.2022
Federal Income Tax Level 1 - Certification
H&R Block
Toronto, ON01.2021
Business Finance & Accounting -
McMaster University
Hamilton, ON01.2020
Compensation -
McMaster University
Hamilton, ON01.2020
Organizational Behavior -
McMaster University
Hamilton, ON01.2020
Accounting/Payroll Administration Diploma -
Academy of Learning College
Toronto, ON01.2014
Certified Canadian Payroll Practitioner Certificate -
National Payroll Association
Toronto, ON01.2014
Skills
- Student Guidance Services
- Grant Administration
- Student Financial Assistance Administration
- Effective Verbal Communication
- Expertise in Microsoft Office Suite
- Student Loan Expertise
- Financial Aid Processing
- Aid Disbursement Oversight
- Budgeting Support Services
- Loan Administration
Certification
- Payroll Compliance Practitioner
- Diploma in Accounting and Payroll Administration
Languages
- English, Professional Working
- Urdu, Full Professional
- Punjabi, Full Professional
- Hindi, Full Professional
Timeline
Director of Financial Aid
triOS College and Eastern College
09.2023 - Current
Director of Compliance and Financial Aid
Computek College
04.2022 - 09.2023
Director of Students Finance
Trebas Institute, Toronto Campus
11.2016 - 08.2021
Financial Aid Administrator
CJ Health Care College
03.2015 - 11.2016
Customer Service/ Accounts Receivable Representative
Monex Group
11.2009 - 08.2013
- Payroll Compliance Practitioner
- Diploma in Accounting and Payroll Administration
CRM Foundations for Success - Certification
triOS College
Management Academy Graduation - Certification
National Association of Career Colleges
Federal Income Tax Level 1 - Certification
H&R Block
Business Finance & Accounting -
McMaster University
Compensation -
McMaster University
Organizational Behavior -
McMaster University
Accounting/Payroll Administration Diploma -
Academy of Learning College
Certified Canadian Payroll Practitioner Certificate -
National Payroll Association
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