Compassionate Financial Aid Officer with 10 years of helping students reach full potential through education. Eager to connect prospective applicants with underutilized governmental and private aid programs. Dedicated to enhancing institutions' incoming student body diversity by maximizing financial contributions for deserving students.
Hi, I’m
Shahla Jehangir
Etobicoke,Ontario
Summary
Overview
22
years of professional experience
Work History
triOS College and Eastern College
Director of Financial Aid
09.2024 - Current
Job overview
- Maintains current knowledge of federal and provincial rules, regulations and best practice in regard to student financial aid
- Monitors regulatory changes, communicates impacts to relevant departments and individuals to ensure we are compliance
- Develops and implements policies and procedures for the operation of student financial assistance programs in accordance with applicable provincial regulations
- Manages all aspects of the financial aid department, hiring, setting up onboarding plan, training sessions for new hires, campuses visitations, providing training sessions, withdrawals, cost codes updates, program approvals, program changes
- Collaborates with technical services and other relevant departments to ensure successful implementation and maintenance financial aid management software as well as integration with enrollment and academic information systems
- Ensure that the communication and interaction between the financial aid office and related administrative service departments including admissions, student support services, employment specialist is effective, clear, accurate and concise
- Accomplish department/division objectives by supervising employees and monitoring their progress and performance
- Maintain departmental staffing by recruiting, selecting, orienting, and training employees and developing personal growth opportunities
- Develop employees within their roles via coaching, counseling, and disciplining employees
- Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties and responsibilities and discuss successes and challenges
- Conduct annual performance evaluations for all direct reports
- Maintain safe and healthy work environment by establishing and enforcing organization standards
- Actively Listen to diverse perspectives and value different viewpoints and experiences
- Promote the equity of ideas, resources, power and identity for all.
Computek College, Toronto, Markham & Ajax Campuses
Director of Compliance and Financial Aid
04.2022 - 09.2023
Job overview
- Oversees a team that manages the day-to-day operations and procedures of the Financial Aid areas
- Manages all student-related finance and accounting functions including confirmation of OSAP and Second Career program eligibility
- Directs the administration of provincial programs and policies with regards to the Ontario Student Assistance Program (OSAP) as well as Second Career program
- Manages the administration of the best self-funding ways including savings, personal funds, and credit cards for our students
- Supervises the interview process and ensures students are provided with information regarding the application process, their eligibility for Federal/Ontario Student Assistance Program (OSAP) and Second Career financial assistance program as well as other available financing options
- Determines compliance activities and the appropriate level of inspection and accuracy associated with OSAP and Second Career program approved applications
- Responsible for directing and following compliance for every single department to ensure regulated activities
- Oversees financial applications and disclosure statements to ensure that complete and accurate information are provided
- Manages the preparation of the reports for the VP Operations and Ministry with regards to issues arising with College’s regulatory and compliance role with respect to OSAP
- Manages and coordinates with Computek College’s stakeholders in the development and establishment of operational policies and processes for the delivery of OSAP
- Provides recommendations to the financial aid team with respect to OSAP and Second Career funding and policies
- Evaluates financial aid system and provides the VP Operations with recommendations for improving the financial aid operations
- Manages the administration of a well-established financial aid program with adherence to regulations of the Ministry of Private Career Colleges
- Handles the Ministry’s inspections and is personally accountable for compliance issues
- Directs the development and establishment of profitability standards regarding investment activities.
Trebas Institute, Toronto Campus
Director of Students Finance
11.2016 - 08.2021
Job overview
- Educate prospective and current students regarding regulations, policies, procedures, and requirements for select financing options including federal student financial aid
- Manage the disbursement of all the bursaries
- Manage the promotional of in-house bursaries
- Assist students with full cycle of financial planning and collection of payments
- Providing advice regarding OSAP loan repayment obligations to students as to how changes in enrolment or academic standing can impact their OSAP eligibility
- Annual Cost Code and electronic sign off updates
- Administer Mid-Point Review interview to discuss academic and refund policy
- Manage multiple student status lists and students accounts receivable to ensure timely and accurate collection
- Provide accurate program costs for distribution to the appropriate funding authorities
- Assist in debt management counseling and entrance and exit interview sessions
- Meet campus personal to discuss and seek solutions for their challenges
- Prepare Student’s T22022 Certificate annually
- Liaise with MCU and OSAP Inspectors.
CJ Health Care College, Toronto, ON
Financial Aid Administrator
03.2015 - 11.2016
Job overview
Monex Group, Toronto, ON
Customer Service/ Accounts Receivable Representative
11.2009 - 08.2013
Job overview
- Assisted customer solving their problems and trained associates to improve customer service
- Supervised associates engaged in sales work, taking of inventories, reconciling cash
- Scheduled interview and interviewed new candidate for various positions
- Promoted Hudson Bay Company (HBC) credit and HBC points cards
- Submitted HBC rewards order and upon receiving an item contacted the customer for clarification
- Received administration fees for account changes and processed them through the system
- Collected payments for terminal upgrade and process through accounting department
- Submitted terminal upgrade paperwork to administration department for processing
- Answered Merchants billing inquiries while ensuring that there was no billing discrepancy
- Assisted Merchants with their requests for ownership change, bank account change & credit card addition applications
- Provided general customer service to clients with account queries
- Assisted in credit addition services, submitted applications on their behalf to enable problem free use of visa & master card on their Point-of-sale terminals (POS).
TCC Canada, Toronto, ON
Technical Support Agent
01.2008 - 12.2008
Job overview
Home Outfitters - HBC
Team Leader – POS and Gift Registry
01.2002 - 11.2005
Job overview
Education
H&R Block
Federal Income Tax Level 1
01.2021
University Overview
McMaster, Hamilton, ON
Business Finance & Accounting
01.2020
University Overview
McMaster, Hamilton, ON
Compensation
01.2020
University Overview
McMaster, Hamilton, ON
Organizational Behavior
01.2020
University Overview
Academy of Learning College, Toronto, ON
Accounting/Payroll Administration Diploma
01.2014
University Overview
National Payroll Association, Toronto, ON
Certified Canadian Payroll Practitioner Certificate
01.2014
University Overview
Skills
- Student Counseling
- Grant Management
- Financial Aid Administration
- Verbal Communication
- Loan Processing
- Microsoft Office
- Information Verification
- Data Verification
- Student Guidance
- Loan and grant knowledge
- Financial Aid Applications
- Financial aid package guidance
Cellular
Cellular
416-825-3642Summaryofqualifications
Summaryofqualifications
National Payroll Association with Accounting Administrator Diploma, Excellent interpersonal communication and relationship building skills., Over 10 years’ experience as an accounting, administrative and customer service professional, Strong background of accounting and payroll, Solid time management, decision making, conflict resolution and organizational skills., Excellent teamwork with the ability to work independently and meeting deadlines., Multilingual – fluent in English, Hindi, Urdu and Punjabi, Professional computer skills including MS Word, Excel, Access, PowerPoint, Outlook, social media, and Accounting Software - Simply Accounting, Accpac, QuickBooksVolunteer Experience
Volunteer Experience
- The Toronto District School Board, Reading with students who need extra help., Arts and crafts activities, School plays or concerts, Arranging material in the library, Supervising children on field trips, Serving as a skilled mentor to a student who needs extra support., Participate in meetings and activities of the School Council
- National Payroll Institute (NPI), Contributed as a Payroll Subject Matter Expert/Volunteer., Reviewing the Payroll Compliance Practitioner (PCP) program Materials for the academic year 2020 & 2022 ensuring that the curriculum reflects the compliance needs of employers and develops professional’s wo are job ready for today’s employers.
Languages
English
Professional Working
Urdu
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Director of Financial Aid
triOS College and Eastern College
09.2024 - Current
Director of Compliance and Financial Aid
Computek College, Toronto, Markham & Ajax Campuses
04.2022 - 09.2023
Director of Students Finance
Trebas Institute, Toronto Campus
11.2016 - 08.2021
Financial Aid Administrator
CJ Health Care College, Toronto, ON
03.2015 - 11.2016
Customer Service/ Accounts Receivable Representative
Monex Group, Toronto, ON
11.2009 - 08.2013
Technical Support Agent
TCC Canada, Toronto, ON
01.2008 - 12.2008
Team Leader – POS and Gift Registry
Home Outfitters - HBC
01.2002 - 11.2005
H&R Block
Federal Income Tax Level 1
McMaster, Hamilton, ON
Business Finance & Accounting
McMaster, Hamilton, ON
Compensation
McMaster, Hamilton, ON
Organizational Behavior
Academy of Learning College, Toronto, ON
Accounting/Payroll Administration Diploma
National Payroll Association, Toronto, ON
Certified Canadian Payroll Practitioner Certificate
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