Shahin Sekhavati
Maple Ridge,Canada
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and unwavering commitment to excellence. Consistently drives results and fosters a positive work environment that empowers individuals to reach their full potential.
Overview
23
23
years of professional experience
Work History
Project Manager
Lia Renovation Company
Coquitlam, British Columbia
07.2023 - Current
- Controlled project milestones and deliverables at all stages, from planning and development through quality control and final review
- Assessed project parameters and client expectations to provide consistent status reports and to proactively address potential delays or constraints
- Optimized resources and monitored utilization to facilitate availability and promote timeline and budget adherence
- Led project planning and development, quality control and final review to control milestones and deliverables
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Developed and implemented project plans and budgets to ensure successful execution.
- Met project deadlines without sacrificing build quality or workplace safety.
Operations Manager
Winners Merchants International
Coquitlam, British Columbia
09.2017 - 06.2023
- Oversaw staff recruitment, training, and performance evaluations to maintain skilled workforce
- Managed daily operations, ensuring smooth workflow and timely completion of tasks
- Collaborated with senior management in formulating strategic plans for business growth
- Fostered positive work environment by addressing employee concerns promptly and effectively
- Conducted regular audits to ensure compliance with industry regulations and standards
- Created detailed reports on operational performance for presentation to executive leadership
- Developed and implemented operational policies and procedures to improve efficiency
- Implemented quality control measures to minimize errors and enhance customer satisfaction
- Use problem-solving abilities to anticipate and troubleshoot issues threatening to disrupt operations
- Built dynamic working relationships with team members and support departments to achieve cross-functional objectives
- Built strong, resilient team by identifying and onboarding highly qualified candidates for key positions
- Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement
- Prepared team schedules with focus on maintaining optimal employee coverage for business needs
- Planned layouts for optimum workflows and business results
Sales Manager
Visions Electronics
Port Coquitlam, British Columbia
05.2013 - 07.2017
- Trained sales team to develop superior strategies to manage value messages, structuring opportunities, pricing, and deal closures
- Analyzed sales performance, coverage, and segmentation and distributed KPI reports to illustrate findings
- Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Negotiated contracts with clients or partners, securing favorable terms for both parties involved
- Led team of sales professionals, providing coaching and training as needed
- Streamlined internal workflows within sales department for increased efficiency and productivity
- Oversaw customer service processes, resolving any issues that may impact client satisfaction or retention
- Adjusted selling prices by monitoring costs, competition and supply and demand
- Completed sales operational requirements by scheduling and assigning employees
- Sustained high customer satisfaction rates with problem resolution and feedback loops
Sales Manager
Future Shop
West Vancouver, British Columbia
09.2008 - 05.2013
- Developed and conducted persuasive verbal sales presentations to prospective clients
- Trained sales team on strategies to manage value messages, structure opportunities and achieve deal closures
- Used professional sales techniques to negotiate best possible terms and conditions to satisfy customer requirements
- Established long-lasting relationships with customers to maintain high retention and satisfaction
- Built strong relationships with key customers to maintain and expand business opportunities
- Conducted regular performance evaluations for sales team, identifying areas for improvement and setting goals
- Marketed merchandise by studying advertising, sales promotions and display plans
- Utilized CRM systems effectively for managing leads, tracking communications history, and generating reports as needed
- Led team of sales professionals, providing coaching and training as needed
- Completed sales operational requirements by scheduling and assigning employees
- Oversaw customer service processes, resolving any issues that may impact client satisfaction or retention
Sales Representative
Future Shop
Vancouver, British Columbia
06.2001 - 08.2008
- Maximized customer satisfaction by quickly responding to any concern or request
- Overcame objections with effective product demonstrations and persuasive communication skills
- Determined customers' needs based on sales calls and face-to-face meetings
- Responded quickly to customer concerns or requests within target timeframes
- Remained up to date on current offerings and company processes
- Analyzed market trends to identify potential sales opportunities
- Identified potential customers through personal referral and lead generation
- Continuously updated product knowledge by attending training sessions or workshops
- Shared best practices with fellow sales representatives during team meetings or informal discussions
Education
Diploma - Avionics Technology
Southern Alberta Institute of Technology
Calgary, Alberta09.2003
Skills
- Technical Support
- Strategic Planning
- Data Analysis
- Schedule Management
- Productivity Improvement
- Inventory Control
- Cost Control
- Staff Management
- Problem Solving
- Critical Thinking
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Accomplishments
- Reduced department operating costs by 27% in 6 months.
- Improved customer satisfaction ratings by 20% by re-training front line associates .
- Designed a company-wide safety awareness program, resulting in a 70% reduction in reported injuries.
- Achieved scheduling optimization to 97% through effectively helping with skill set adjustment and proper placement of associtates .
Timeline
Project Manager
Lia Renovation Company
07.2023 - Current
Operations Manager
Winners Merchants International
09.2017 - 06.2023
Sales Manager
Visions Electronics
05.2013 - 07.2017
Sales Manager
Future Shop
09.2008 - 05.2013
Sales Representative
Future Shop
06.2001 - 08.2008
Diploma - Avionics Technology
Southern Alberta Institute of Technology