Shahin Sekhavati
Maple Ridge,BC
Summary
Experienced Senior Manager proficient in managing reporting, budgeting and compliance areas. Adept at updating and working with executive leadership. Bringing superior skills in planning, negotiation and complex problem-solving gained over 17 years of operation and sales experience. Multi-talented Senior Manager well-versed and highly effective at developing, executing and directing key improvements to enable business enhancements and growth. Visionary leader with solid success leading business operations toward growth.
Overview
16
16
years of professional experience
Work History
Operations Manager
TJX Canada Winners
Coquitlam, BC
09.2017 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Collaborated with team leaders on quality audits.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Monitored resource use to achieve set goals within budget constraints.
- Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
- Published customer satisfaction results from feedback forms and correspondence.
Senior Sales Manager
Visions Electronics
Langley, BC
05.2013 - 07.2017
- Strategically managed revenue streams by establishing sales targets, deployment strategies and go-to-market initiatives.
- Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts.
- Researched competitors and stayed on top of current market conditions to survey landscape and anticipate roadblocks.
- Developed and presented creative ideas to internal stakeholders and customers to initiate new programs and successful sales initiatives.
- Promoted products at trade shows across region, connecting with prospects and improving market penetration.
- Facilitated improvement in sales outcomes by holding performance evaluations to assess team members' strengths and weaknesses and counsel on improvement strategies.
- Analyzed business and sales targets using critical problem-solving skills.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Tracked monthly sales to generate reports for business development planning.
- Performed sales consultations and educated clients on products and services.
- Prospected for new business using databases and other strategies to generate sales.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Prepared sales production reports for senior management.
- Created and maintained sales environment to support business objectives.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Researched and communicated competitive activity to influence marketing plans and sales tactics.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
Sales Manager
Future Shop
West Vancouver, BC
08.2007 - 06.2013
- Tracked monthly sales to generate reports for business development planning.
- Analyzed business and sales targets using critical problem-solving skills.
- Achieved company growth and brand development through market expansion and sales.
- Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
- Executed and created strategic sales plans to expand customer base and extend global reach.
- Analyzed competitors' successes and failures, evaluating impact on market.
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Created and maintained sales environment to support business objectives.
Education
Avionics Technology | SAIT Polytechnic -
Southern Alberta Institute of Technology
Skills
- Excellent at meeting objectives and developing business Proven sales performance with results oriented attitude Highly focused, efficient and accurate Able to master difficult tasks and easily adapts to rapidly changing situations
- Build and maintain effective relationships at all levels of the corporate structure Able to identify individual motivational factors and strategies to accommodate specific business requirements
- Building and training Successful Sales and operation Teams - Respected manager in the enterprise arena with experience building sales and management team from the ground up; hiring, coaching and mentoring
- Decision Making -Define and clarify the issue, Gather all the facts and understand their causes Explain your decision to those involved and affected, and follow up to ensure proper and effective implementation
- Planning, Delegating and organizational skills
- Lead by example, team player and optimism
- Financial Management
- P&L Management
- Business Development
- Inventory Management
- Health and Safety Compliance
- Business Planning
- Cost Reduction and Containment
- Budgeting and Forecasting
Additional Courses
Retail Leadership Program
Languages
English
Full Professional
Persian
Native/ Bilingual
Turkish
Limited
Accomplishments
- Streamlined the branch operations, resulting in a 1.5% reduction in operating budget.
- Boosted customer satisfaction ratings by 4%
- Traind 17 New Members of Management in 5 years
- Promoted 2 Full time employee to supervisory position.
- Streem lined scheduling process to optimize at 99% week over week
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Operations Manager
TJX Canada Winners
09.2017 - Current
Senior Sales Manager
Visions Electronics
05.2013 - 07.2017
Sales Manager
Future Shop
08.2007 - 06.2013
Avionics Technology | SAIT Polytechnic -
Southern Alberta Institute of Technology