Shahin Khaki Moghaddam
North Vancouver,BC
Summary
A Customer Service Representative with exceptional oral and written communication, active listening, and analytical problem-solving skills. Dedicated to enhancing customer experiences through service-oriented behaviors, comprehending customer desires, and delivering tailored solutions to cultivate loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Canadian Imperial Bank Of Commerce
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Promotion Team Member
Canadian Tire
12.2022 - 04.2023
- Streamlined event setup process, ensuring timely and efficient execution of promotions.
- Collaborated with marketing department for the successful implementation of promotional campaigns.
- Improved customer experience by addressing inquiries and providing product information during promotions.
Education
Business Administration
Capilano University
North Vancouver, BC06.2023
Bachelor of Science - Industrial Engineering
Azad University
Sanandaj05.2022
Skills
- Client Relationship Building
- Deadline Adherence
- Team Collaboration
- Cash handling and management
- Multitasking Abilities
Languages
English
Full Professional
Persian
Native or Bilingual
Kurdish
Native or Bilingual
Certification
Canadian investment funds course
Timeline
Customer Service Representative
Canadian Imperial Bank Of Commerce
08.2023 - Current
Promotion Team Member
Canadian Tire
12.2022 - 04.2023
Business Administration
Capilano University
Bachelor of Science - Industrial Engineering
Azad University
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