Summary
Overview
Work History
Education
Skills
Internship
Extracurricular Activities
Languages
Timeline
Generic

SHAHIL THAKOR

Oshawa,Canada

Summary

Highly motivated and detail-oriented individual with strong problem-solving skills, seeking to leverage extensive experience to drive success and make a positive impact in a dynamic organization. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

6
6
years of professional experience

Work History

Manager

Arby's
03.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.

PRODUCTION SUPERVISOR

Smooth Precision Pvt. Ltd.
08.2021 - 10.2022
  • Manufacturing Grooving Tools & Threading Tools & Quality Check
  • Maintain the production line and check final product quality
  • Meetings with new dealers
  • Team management.

CUSTOMER SERVICE EXECUTIVE

V-Mark IT Solution
09.2020 - 07.2021
  • Australian Based Company, working with Cleaning and Pest Control Services
  • Team management
  • Customer Service
  • Handling Complains and providing solutions.

STORE CLERK

D-Mart
11.2019 - 05.2020
  • D-Mart is the biggest supermarket chain in India
  • Store clerk
  • Solving customer's queries
  • Loading and Unloading products.

CUSTOMER SERVICE EXECUTIVE

Decathlon
08.2018 - 05.2019
  • Decathlon is a sport's biggest company that provides all type of equipment related to all type of sports
  • Customer Support.

Education

M A S T E R ' S D E G R E E - Automotive Engineering

Ontario Tech University
Oshawa, Ontario
04.2024

B A C H E L O R - Automotive Engineering

Indus University
Ahmedabad, Gujarat
01.2020

High School Diploma -

Army School
Ahmedabad, Gujarat, India
03.2016

Skills

  • Leadership
  • Creativity
  • Problem-Solving
  • Adaptability
  • Customer Service
  • Time Management
  • Sports Person
  • Team Leadership
  • Complex Problem-Solving
  • Staff Training and Development

Internship

TATA Motors, Ahmedabad, Gujarat, India, 02/2017-04/2017

  • Service Center
  • Cleaning and washing vehicles
  • Replacement of parts, Maintaining data for new customers

Extracurricular Activities

N A T I O N A L F O O T B A L L T O U R N A M E N T, Ahmedabad, Gujarat, India, 01/2015, 12/2021

  • I was the captain of the state team.
  • I played multiple times at the state level and national levels.


A U T O - F E S T ( I N D U S U N I V E R S I T Y ), 06/2019

  • Winner of Auto-fest and volunteer of the whole event.


F O R D S A F E T Y W O R K S H O P, 09/2019 

  • Detail about safety measures and new technology regarding safety systems in new vehicles.


R O B O T I C S W O R K S H O P, 10/2016 

  • I learn about Arduino-UNO to control the whole circuit of the system.


N C C - N A T I O N A L C A D E T C O R P S ( A C E R T I F I C A T E ), 03/2012-03/2014 

  • I learn about discipline and leadership quality during the whole 2-year duration.
  • I have also attended the NCC camp for 15 days.

Languages

English
Hindi
Gujarati

Timeline

Manager

Arby's
03.2023 - Current

PRODUCTION SUPERVISOR

Smooth Precision Pvt. Ltd.
08.2021 - 10.2022

CUSTOMER SERVICE EXECUTIVE

V-Mark IT Solution
09.2020 - 07.2021

STORE CLERK

D-Mart
11.2019 - 05.2020

CUSTOMER SERVICE EXECUTIVE

Decathlon
08.2018 - 05.2019

M A S T E R ' S D E G R E E - Automotive Engineering

Ontario Tech University

B A C H E L O R - Automotive Engineering

Indus University

High School Diploma -

Army School
SHAHIL THAKOR