Shahied Gairy
Brampton,ON
Summary
Multi-tasking Team Leader well-known for creating dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Proven ability to oversee complex projects and drive successful outcomes through effective leadership. Demonstrated expertise in problem-solving and team mentorship.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Team Lead
Geek Squad City Toronto
09.2011 - Current
- Reduced product throughput times by effectively prioritizing tasks and delegating responsibilities among the team.
- Resolved critical issues in a timely manner by identifying root causes and implementing effective corrective actions.
- Promoted a strong company culture through consistent communication of core values and mission statement within daily operations of the technical team.
- Demonstrated strong leadership qualities by taking ownership of challenging projects, leading teams through adversity, and successfully navigating complex situations.
- Designed new repair area to increase accuracy, efficiency and throughput.
- Created new processes and trained associates in their use.
- Trained associates in both Depots in Vendor repairs.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Implemented new working processes to deliver multiple improvements.
Education
Diploma - Psychology
University of Toronto
Toronto, ON2020
Diploma - Psychological First Aid
Johns Hopkins University
2020
A+ Certification in IT - Information Technology
COMPTIA
2011
Associate Degree in Electrical Engineering - Electrical Engineering
University of Canterbury
2007
Skills
- Tracking and Documentation
- Microsoft Windows and Office
- Analytical Thinking
- Coaching and Mentoring
- Organizational Skills
- Issue Resolution
- Defect Analysis and Resolution
- Daily workflow improvement
- Staff training
- Coaching
- Multitasking
Affiliations
Member of the Ontario Association of Certified Engineering Technicians and Technologists
Member of the Canadian Vintage Radio Society.
Certification
Canadian Red Cross certified First Aider at Best Buy for 10 Yrs.
Comptia A+
Additional Information
I am a hard-working, dedicated person, constantly striving to learn and share information.
Languages
English
Full Professional
Timeline
Technical Team Lead
Geek Squad City Toronto
09.2011 - Current
Diploma - Psychological First Aid
Johns Hopkins University
A+ Certification in IT - Information Technology
COMPTIA
Diploma - Psychology
University of Toronto
Associate Degree in Electrical Engineering - Electrical Engineering
University of Canterbury
Similar Profiles
Pedro Acosta AlfonsoPedro Acosta Alfonso
Computer Repair Technician at Geek Squad CityComputer Repair Technician at Geek Squad City
Luis Miguel Montiel TamayoLuis Miguel Montiel Tamayo
Contingent Worker Agent at Geek Squad City - MaloneContingent Worker Agent at Geek Squad City - Malone
Khaldoon AlGhrairiKhaldoon AlGhrairi
Agent, Advanced IT End User Supp at Geek Squad CityAgent, Advanced IT End User Supp at Geek Squad City