SHAHIDA ISLAM
Scarborough,Canada
Summary
Data and reporting professional with training in electrical and computer engineering and cloud applications, plus remote reporting internship experience. Supports accurate reporting through SQL querying, data validation, Excel analysis, and Power BI dashboards. Also contributes to KPI tracking, healthcare and banking reporting, and clear communication with remote teams.
Overview
13
13
years of professional experience
Work History
Reporting Intern
Tanvir Academy
Dhaka, Bangladesh
01.2026 - 07.2026
- Used SQL queries to pull required data from multiple sources for reporting.
- Checked data quality and corrected inconsistencies to support accurate reports.
- Created reporting summaries and charts to highlight key findings.
- Built Power BI dashboards and shared data insights with team members.
- Supported reporting tasks for healthcare and banking datasets to complete data analysis.
- Worked with remote team members to meet reporting deadlines.
Customer Service Representative
Teleperformance
Toronto, Ontario
10.2023 - 04.2024
- Handled inbound customer calls for Teleperformance client support.
- Resolved billing, account, and service questions using company knowledge base.
- De-escalated upset customers using clear, professional communication.
- Processed account updates, orders, and service requests with accuracy.
- Documented interactions in CRM systems following Teleperformance call handling standards.
Junior Data Analyst
Banglalink
Dhaka, Bangladesh
03.2013 - 04.2014
- Converted business needs into effective reporting and visualization solutions that met stakeholder requirements.
- Queried SQL databases to extract customer and billing records.
- Cleaned raw datasets for accurate analysis and reporting.
- Reviewed campaign data to support Banglalink customer insights.
- Cleaned, organized and transformed raw data into meaningful information for reporting purposes.
Education
Postgraduate Certificate/Diploma - Cloud And Its Application
Metro College of Technology
Toronto, Ontario10-2025
Master of Engineering - Electrical and Computer Engineering
Toronto Metropolitan University (formerly Ryerson University)
Toronto, Ontario01-2019
Skills
- SQL querying
- SQL functions
- Data validation
- Data cleansing
- Excel reporting and analysis
- Power BI
- Power BI insights
- Data visualization
- Data architecture
Timeline
Reporting Intern
Tanvir Academy
01.2026 - 07.2026
Customer Service Representative
Teleperformance
10.2023 - 04.2024
Junior Data Analyst
Banglalink
03.2013 - 04.2014
Postgraduate Certificate/Diploma - Cloud And Its Application
Metro College of Technology
Master of Engineering - Electrical and Computer Engineering
Toronto Metropolitan University (formerly Ryerson University)