SHAHID TALIB
Mississauga,ON
Summary
Experienced Head of Operations with a demonstrated history of working in the airlines/aviation industry. Skilled in Operations Management, Freight, Air Freight, Warehouse Operations, and Transportation Management. Strong operations professional with a CISCP focused in Logistics, Materials, and Supply Chain Management from Blue Ocean.
Overview
23
23
years of professional experience
Work History
National Manager Logistics
JNT Express
01.2022 - 05.2024
- Completed setup at Riyadh/Dammam airports for B2C-B2B clearance
- Contract with SAL/EGBZ respectively for air, land, and sea clearance
- SOP from China to KSA, UAE for B2C and B2B customers
- Integrating with KSA customs for B2C, B2B clearance
- On boarding service providers from GCC countries, First phase complete for KSA and UAE
- Bahrain, Qatar and Oman in pipeline
- Approaching key customers from UAE to increase exports as per the market trends on specific products, spare parts, electronics, building materials, automotive and FMCG
- Recently Open B2C/B2B clearance at DWC, Direct from CTO to CH
- With the support from DNATA, DXB Customs and DWC Heads
- On boarding all the small and medium size companies working in e-commerce, courier, and cargo to increase exports to majorly KSA sector and rest of GCC and levant countries
- Setup the complete operations and cross border routes for air and land.
International E-Commerce Manager
Naqel Express
01.2016 - 01.2022
- Project handled for EMC (Express Mail Centre) at Dubai Cargo Village and Dubai Airport Free zone for improvement in line haul and call order from all origin connecting all the major airports of U.AE
- Setting up complete operations and warehousing for Naqel in Dubai and Jafza
- Secure space in EMC “Express Mail Center” Dubai Airport Free zone
- Handled 90+ tons of e-commerce shipments at the airport monthly with last mile delivery in UAE, and rest of it connecting transit shipments to KSA
- Major Loads received from China, Turkey, United Kingdom and Hong Kong
- Single Manifest clearance activated from Dubai to Dammam direct line haul with own fleet of trucks, Service started with B2B and B2C clients
- Managing A team of 40 plus couriers and 15 ops staff with support from KSA for customer service
- Creating and implementing routes to cover the UAE including all non-serviceable areas
- Minimizing the cost of daily connections to out skirt areas with maximum deliveries and pickup output
- Frequent COD collection and deposit process on daily basis to customers account with daily reconciliation
- Close coordination among Cs and Ops to assure all bullet service are attempted
- Offered tailored services to all online shipping accounts to generate maximum revenue from local-to-local market
- Analyzing daily pickups and delivery report from courier perspective to equally divide the load and promote maximum pickups
- An overall overview report containing pick up delivery ratio, courier attendance, vehicle breakdown
- Promoting overseas call order to come onboard and time definite deliveries in UAE covering all major and minor cities, town and villages
- Hassle free services to all the exhibitors from India and Pakistan for fast clearance and delivery at the venue.
Assistant Manager
Skycom Express
08.2012 - 12.2015
- Complete 3PL services for U.A.E and GCC countries
- 3PL logistics services to Key accounts at their facilities as well 3rd party warehousing
- GCC countries performance in delivery and pick up and their transit times
- Express clearance and uplifting out bound materials
- Express clearance for custom held shipments
- Advanced training for staff to understand the importance of each and every shipment handled
- Express service to India and United Kingdom for blood sample examinations
- Introduction of HU tags for transparent updates during transit of shipments
- Pre alert system to destinations and vise versa from origin for convenient and hassle free clearance and delivery
- Projected heavy bulk materials pickup and deliveries
- Operational reports from hub to service stations with counter alerts generations
- Bulk mails shots distributions for UAE and GCC countries
- Restructure for couriers to handle equal loads at peak times
- Introduction to incentive schemes for courier, station and country level to see couriers, stations and country competing to exceed in their carriers inspiration and performance
- Conference calls with destinations countries for week’s issues and their solutions
- Vast knowledge of all the major free zones and cargo village
- Project handled for EMC (Express Mail Centre) at Dubai Cargo Village for improvement in line haul for all over destinations particularly America, International America which includes Canada, Mexico and Brazil.
Operations Manager
Emir Mail Postal Delivery
12.2010 - 07.2012
- Complete project handled and look after all the important aspect to ensure the deadlines are met during the pilot phase
- Setup of the new operational hub in different location in Dubai and other emirates of UAE
- Focusing on route analysis, courier performance, customer satisfaction, vendors list, internal staff motivation, introduction of schemes for improving staff morale
- Work on a joint venture project for setting new direct delivery of the mail system in UAE with Emirates post that enable systematic sorting for postal address
- Ensure that all KPI’S(key performance indicators) are monitored and recorded on a daily, weekly, and monthly basis and any anomalies identified are reported with an action plan to prevent recurrence
- Keeping complete track of fuel consumption, Modified route analysis for less time and faster service
- Creating a daily report outlining all Trucking failures & sending a Daily report to the Service Center Managers & Supervisors to ensure the service quality is maintained regularly
- Collate and report monthly figures for the Service Statement and recommend plans for improvement to provide significant advantage over our competitors.
Senior Operations Analyst
DHL Express & Logistics
09.2006 - 11.2010
- Carry out monthly and ad hoc transit time tests, analyze the output and suggest action to prevent recurrence of failures and recommendations to improve service levels
- Run the daily SAM /SMART /SCORE & OPMS options as per schedule and ensure that all service centers are meeting the EEMEA standard
- Oversee the Transit Time Module program and ensure that the program is within the EEMEA standard & Market leading transit time (MLTT)
- Utilize the available tools and information to proactively monitor the stations performance and follow up on various issues, e.g
- Miss-sorts, miss-codes in order to achieve and maintain consistently high service levels
- Plan, develop and implement new programs to monitor KPIs in a more effective manner in conjunction with IT to target continual service level improvements
- On an adhoc basis carry out/assist with projects and programmers driving service improvement as directed by the Country operations Manager/Services & performing managers.
Onsite Operations Head (General Motors)
DHL Express & Logistics
09.2005 - 08.2006
- Handling day to day activity and ensuring the all shipments are connected on right trucker to meet the flight connection cutoff
- Ensuring that shipments are dispatched with correct paperwork in order to maintain 100 % pickup for all shipments traveling through their Service Centers and ensure adherence to outbound schedules and advertised Transit times.Act on behalf of Customer Logistics Manager, in collating material for all seniors, high-level presentations as requested
- Administer and manage Attendance Tracking Module, Overtime Module and leave for the Logistics Quality Team
- Maintaining Daily record of Line Haul of trucking activities
- Improved Line Haul to GCC and Middle East countries
Logistics Operations Agent
DHL Worldwide Express
09.2001 - 08.2005
- To ensure that all shipments are sorted and dispatched to and from the service center in line with Local, Regional, Global & ISO THP standards in order to meet the GSC / SQI measures and the country objectives
- Sending Pre alerts to Stations, handles the Ground Operations activities in conjunction with Operations Supervisors for my personal & Professional Career development
- Based upon my Competency given an additional Task as an LQR (Local Quality representative) in August 2005
- Updating the fleet on daily issues and alerts for daily weekly and monthly projection for load we are about to receive.
Education
Skills
- Staff Training and Development
- Team Management
- Operations Management
- Troubleshooting and problem resolution
Languages
English, Urdu, Punjabi
Native or Bilingual
Arabic
Limited Working
Personal Information
- Place of Birth: Dubai, United Arab Emirates
- License: Valid Driving License
- Date of Birth: 02/13/77
- Religion: Islam
References
Upon Request...
Timeline
National Manager Logistics
JNT Express
01.2022 - 05.2024
International E-Commerce Manager
Naqel Express
01.2016 - 01.2022
Assistant Manager
Skycom Express
08.2012 - 12.2015
Operations Manager
Emir Mail Postal Delivery
12.2010 - 07.2012
Senior Operations Analyst
DHL Express & Logistics
09.2006 - 11.2010
Onsite Operations Head (General Motors)
DHL Express & Logistics
09.2005 - 08.2006
Logistics Operations Agent
DHL Worldwide Express
09.2001 - 08.2005