Shahid Ferguson
Chula Vista
Summary
Dynamic IT professional with extensive experience at the US Navy, excelling in network administration and cybersecurity. Proven track record in enhancing network readiness and user access, while delivering exceptional technical support. Strong leadership and collaboration skills, complemented by a commitment to compliance and operational excellence.
Overview
7
7
years of professional experience
Work History
IT3
US Navy
10.2019 - Current
- Managed 27 NMCI buildouts, resolved 54 trouble tickets, and processed 27 SAR forms, significantly
enhancing network readiness and user access. - Delivered desktop support, hardware installations, and system configuration for command IT assets
supporting 332 users. - Performed local system administration IAW SECNAVMAN 5239.2 ensuring cybersecurity compliance
and zero COMSEC discrepancies.
Crew Team Member
Wawa
10.2018 - 09.2019
- Provided exceptional customer service by accurately processing transactions and addressing inquiries.
- Maintained cleanliness and organization of dining and food preparation areas to ensure compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service efficiency.
Education
High School Diploma -
Oak Ridge High School
Orlando FLSkills
- Cashier
- Network Administration & Troubleshooting
- Cybersecurity & COMSEC Management
- Systems Maintenance & Help Desk Support
- Technical Training & Leadership
- Expeditionary Combat Skills
Timeline
IT3
US Navy
10.2019 - Current
Crew Team Member
Wawa
10.2018 - 09.2019
High School Diploma -
Oak Ridge High School