SHAHIBAN RAJ
Toronto,Canada
Summary
A motivated graduate seeking an opportunity to gain hands-on experience and apply training. Connects well with others, builds relationships, and handles tasks with minimal oversight. Great multitasker and time manager excited to learn from professionals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Guard
Executek International
Toronto, ON
07.2022 - Current
- Secured personnel and premises by inspecting buildings and patrolling property.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Monitored access control systems and key code records for suspicious activities.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Documented security-related situations and submitted in-depth reports to superiors.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Searched individuals and baggage for weapons and other prohibited items.
- Observed patrons and customers to quickly address security situations.
Customer Service Representative
Zwilling J.A. Henckles
Markham, ON
05.2023 - 02.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Warehouse Associate
Zwilling J.A. Henckles
Markham, ON
11.2022 - 05.2023
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Labeled containers correctly for product identification purposes.
- Packed goods for shipment in accordance with customer instructions.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Resolved discrepancies between physical count results and system generated reports.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Cashier
Namaste Indian Restaurant
Scarborough, ON
04.2022 - 10.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Conducted price checks for special orders or discounts as requested by customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Accountant
Piramyd Group
11.2020 - 12.2021
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Analyzed financial data to identify discrepancies or trends.
- Developed accurate budget forecasts and monitored actual performance against budgets.
- Prepared monthly closing entries for multiple companies' books of records.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Performed general ledger reconciliations on a timely basis.
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Coordinated with external auditors during the annual audit process by providing requested documents and responding to inquiries in a timely manner.
- Provided guidance and support to other departments regarding accounting policies, procedures, and regulations.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Created journal entries accurately and timely for month end close processes.
- Ensured that internal controls are maintained throughout all areas of responsibility.
- Reviewed financial information detailing assets, liabilities and capital and prepared balance sheets and profit and loss statements.
Administrative Assistant
Palmland Hospital
01.2020 - 10.2020
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Human Resource Management
Centennial College of Applied Arts And Technology
Scarborough, ON08.2023
MBA - Business Administration
York University
Toronto, ON08.2022
Bachelor of Accounting - Commerce
Veer Narmad South Gujarat University
Surat, Gujarat, India04.2019
Skills
- Coaching and Mentoring
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Quality Improvement
- Computer Skills
- SAP Knowledge
- Personnel Records Maintenance
- Microsoft Office
- Critical Thinking
- Time Management
- Word Processing
- Administrative Skills
- Office Administration
- Human Resource Information System HRIS
- Data Entry
- Schedule Management
- Dispatch Coordination
- Bookkeeping
- Microsoft Word
Certification
- Certificate in Computer Application [2019]
- Certificate in Computer Accountancy (TALLY) [2019]
- Certificate in Computer Concepts (CCC) [2019]
- Ontario security guard license [2022]
- CPR and First Aid certification [2022]
- Bookkeeping & Accounting with QuickBooks Online [2023]
- Truck Dispatcher Certificate [2024]
- Freight Broker Certificate [2024]
Timeline
Customer Service Representative
Zwilling J.A. Henckles
05.2023 - 02.2024
Warehouse Associate
Zwilling J.A. Henckles
11.2022 - 05.2023
Security Guard
Executek International
07.2022 - Current
Cashier
Namaste Indian Restaurant
04.2022 - 10.2022
Accountant
Piramyd Group
11.2020 - 12.2021
Administrative Assistant
Palmland Hospital
01.2020 - 10.2020
Human Resource Management
Centennial College of Applied Arts And Technology
MBA - Business Administration
York University
Bachelor of Accounting - Commerce
Veer Narmad South Gujarat University
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