Shahenaaz Khan

• I worked hand-in-hand with customers to understand their specific needs and desires for their event, fostering open communication and trust.

• Continuously improved our support methods and approaches based on customer feedback and changing preferences, aiming to exceed their expectations consistently.

• Demonstrated self-motivation and the ability to make decisions independently, ensuring that tasks were prioritized effectively to meet deadlines and objectives.

• I addressed various customer questions, concerns, and requests without constant supervision, showing initiative and resourcefulness in finding solutions.

• Ensured customer contentment by regularly checking tables to evaluate food and beverage requirements, thus ensuring the smooth flow of event operations.

•Increased brand awareness by implementing targeted marketing campaigns and social media strategies.

•Enhanced customer engagement with the development of compelling content for email newsletters and blog posts.

•Streamlined marketing processes, optimizing efficiency through the use of project management tools and software.

•Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures and product sheets.

•Contributed to successful product launches through meticulous coordination of promotional events and activities.

•Demonstrated advanced knowledge of Microsoft Office applications, including Word, Excel, PowerPoint, and other relevant software, to support the service area efficiently and effectively.

•Handled diverse office duties, including phone answering, supply ordering, mail management, and meeting minute recording, ensuring seamless daily operations and effective communication.

•Maintained intermediate keyboarding skills to facilitate efficient data entry and document processing.

• Ensured accurate and detail-oriented documentation by applying exceptional organizational skills and attention to detail.

• Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.

• Collaborated with cross-functional teams to optimize office processes, fostering a collaborative work environment and contributing to overall organizational efficiency.