Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Shahena Rasakumar

Markham,ON

Summary

Results-driven and problem-solving professional with 2+ years of experience in financial services and retail banking and 5+ years of experience in customer service. Experience banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies Well-qualified employee with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

5
5
years of professional experience

Work History

Customer Experience Associate/Secure Desk Operator

TD Bank
11.2021 - Current
  • Delivering customer service by connecting personally with customers in order to better understand their needs and recommend specific solutions
  • Provided clients with the best advice for their day-to-day banking and finances by employing active listening skills to understand customer concerns and needs
  • Observed all procedures regarding financial and customer information to prevent possible fraud, breaches, and data misuse to aid in protecting clients accounts
  • Processed financial transactions such as deposits, withdrawals, bill/loan payments, drafts and more as per operating standards and industry regulations
  • Meet quarterly targets by surpassing the needed units

Key Holder

Bulk Barn
05.2020 - 11.2021
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.

Cashier

Walmart
05.2019 - 12.2019
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.

Education

Ontario College Graduate Certificate - Human Resource Management

Seneca Polytechnic
Newnham
12.2024

Bachelor of Science - Health Sciences

University of Toronto
Scarborough
12.2023

High School Diploma -

Bur Oak Secondary School, Secondary School
Markham, ON
06.2019

Skills

  • Microsoft Office
  • Verbal and written interpersonal communication
  • Sales and cross-selling skills
  • Collaboration in team-oriented environments
  • High level of attention to details
  • Analytical, logical thinking, and problem solving
  • Organization and time management
  • Proficient in banking applications

Accomplishments

  • Experienced in cash handling, balancing, and inventory management
  • Well-versed in industry regulations and procedures including opening and end-of-day
  • Professional and courteous customer service with high levels of integrity and accuracy
  • Offering customers credit products and banking services to enhance their day to day banking, while achieving above targets for each quarter
  • Used Microsoft Excel for various tasks such as developing inventory tracking spreadsheets.

Additional Information

  • ACHIEVEMENTS/AWARDS , Deans List Recipient Summer 2020 and Summer 2023

Timeline

Customer Experience Associate/Secure Desk Operator

TD Bank
11.2021 - Current

Key Holder

Bulk Barn
05.2020 - 11.2021

Cashier

Walmart
05.2019 - 12.2019

Ontario College Graduate Certificate - Human Resource Management

Seneca Polytechnic

Bachelor of Science - Health Sciences

University of Toronto

High School Diploma -

Bur Oak Secondary School, Secondary School

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