Shaheera Umar
2118 Morgan Street, Irving,TX
Summary
Productive employee with organized nature, skill in prioritizing tasks and excellent time management. Flexible and focused team player with dedication to fantastic customer service.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
LaQuinta Inn & Suites Dallas Texas.
07.2024 - Current
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
Fast Food Worker
Halal Guys
01.2021 - 06.2022
- Provided support to crew members, facilitating quick food preparation and delivery.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Trained newly hired employees on routine tasks and customer service.
Fast Food Team Member
Chipotle
06.2022 - 12.2022
- Collaborated with team members to quickly fill large orders and serve large parties.
- Reduced wait times for customers by accurately entering orders into POS systems and relaying special instructions to kitchen staff efficiently.
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
Customer Service Representative
Traders Village
11.2023 - 06.2024
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Jack E Singley Academy
Irving Texas 06.2024
Skills
- Customer Service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Patience and Empathy
- Money Handling
- Safe Food Handling
- Listening and Comprehension
- Computer Skills
- Payment Processing
- Product Sales
- Knowledge of local area
- Hotel software expertise
- Reservation Management
- Multitasking Abilities
- Guest experiences
Languages
English
Full Professional
Timeline
Guest Service Representative
LaQuinta Inn & Suites Dallas Texas.
07.2024 - Current
Customer Service Representative
Traders Village
11.2023 - 06.2024
Fast Food Team Member
Chipotle
06.2022 - 12.2022
Fast Food Worker
Halal Guys
01.2021 - 06.2022
High School Diploma -
Jack E Singley Academy
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