Shaheer Shah

As a Patrol Guard (Acting Team Lead) at Mississauga Hospital, I take an active role in managing high-risk situations involving individuals in mental health crisis, often under volatile or emotionally charged conditions. I lead by example during shift operations, supporting team members in responding to emergency codes, conducting safety patrols, and de-escalating complex behavioral incidents with professionalism and respect.

I work in close coordination with clinical staff and police officers to uphold hospital safety standards, enforce trespass orders, assist with lawful arrests, and manage patient interactions, particularly during psychiatric assessments or medical emergencies. I am often the point of contact during mental health standbys involving arrestees or patients under police supervision. In my Acting Team Lead capacity, I help ensure smooth shift transitions, support operational decision making, and guide newer staff during dynamic or high-pressure scenarios. I maintain detailed incident documentation and memo notes in line with professional standards. My role demands quick critical thinking, clear communication, analytical thinking and upmost transparency alongside responsibility additionally I utilize a balance of empathy and authority all of which reflect the core values and competencies required of a future Police Constable.

As a Cashier at Nike, I ensured efficient and accurate transaction processing while delivering exceptional customer service. I maintained organized checkout areas, assisted customers with product inquiries, and supported store operations. My role required strong attention to detail, the ability to multitask in a fast-paced environment, and a commitment to enhancing the overall shopping experience.

As a Sales Representative (Athlete) at Adidas, I excelled in driving sales and providing personalized customer experiences. I effectively communicated product knowledge, maintained visual merchandising standards, and contributed to achieving store targets. My role emphasized teamwork, adaptability, and a deep understanding of customer needs and market trends.

As a Keyholder at No Frills, I efficiently managed cash operations, ensured accurate daily reconciliations, and provided exceptional customer service. I supervised and trained cashiers, maintained secure handling of transactions, and resolved customer inquiries promptly. Alongside monitoring Self Checkout. My role required strong organizational skills, attention to detail, and the ability to handle high-pressure situations effectively.