Shaheena Wahane
Brampton,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Amazon
02.2023 - 12.2024
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Helped train new employees in safe practices and warehouse procedures.
Customer Service Representative
Rogers Wireless
06.2022 - 01.2023
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
Customer Service Manager
JJ Convenience Store
01.2021 - 03.2022
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
Education
Post Graduation Diploma - International Business Management
Algoma University Brampton Ontario
Brampton, ON01.2019
Bachelor Degree - Bachelor of Commerce
Dr. BR Ambedkar University
Agra , India06.2015
Skills
- Troubleshooting
- Safety understanding
- Strong communication skills
- Utilizing scanner systems
- Detail-oriented
- Organizational strengths
- Use of power tools
- Quick learner
- Use of Pallet jacks
- Materials handling and transport
- Communication
- Active listening
- Empathy
- Patience
- Problem-solving
- Product knowledge
- Time management
- Adaptability
- customer service
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Marathi
Full Professional
Urdu
Full Professional
Timeline
Warehouse Worker
Amazon
02.2023 - 12.2024
Customer Service Representative
Rogers Wireless
06.2022 - 01.2023
Customer Service Manager
JJ Convenience Store
01.2021 - 03.2022
Post Graduation Diploma - International Business Management
Algoma University Brampton Ontario
Bachelor Degree - Bachelor of Commerce
Dr. BR Ambedkar University
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