Shaheen Sheikh
Toronto,Ontario
Summary
Results-oriented professional with extensive experience in project management and agile methodologies. Adept at maximizing process efficiency, ensuring contract compliance, and delivering exceptional customer experience. Seeking a challenging role to leverage my skills and expertise in driving operational excellence and revenue growth within an account.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scrum Master
New York Life Insurance Co
Toronto, ON
09.2022 - Current
- Facilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives, to drive team collaboration and productivity.
Coached and mentored team members on Agile principles and practices, fostering culture of continuous improvement and innovation. - Collaborated with product owners and stakeholders to prioritize backlog items and define project scope and objectives.
Implemented Agile frameworks and tools to support project management and delivery, resulting in increased efficiency and transparency. - Brought in Agile best practices such as continuous integration,
code/design reviews, transparency, accountability, JIRA tracking, product visioning, self-management, empowerment and role
training. - As Scrum Master for three separate teams (20+ people), identified process changes required to accelerate development and remove major impediments. Facilitated Scrum of Scrum calls following Agile process.
- Protected team from over-commitment, managed backlog, prioritized resolution of defects/bugs.
- Responsible to remove impediments, as these projects relies on data from multiple departments, hence requiring constant, effective communication to unblock team and make sure team remains on task at hand.
- Communicated team status/progress via Release/Sprint Burn down charts, Story Acceptance rate and defects and make sure stakeholders are aware of what is going on.
- Built team's agile knowledge and empower team to make process improvements captured in sprint retrospective meetings and increased average time to deliver new features by 17%.
- JIRA tool is used for Agile Scrum and Agile Kanban to track team activities.
- Frequent follow up and friendly reminders to team on updating JIRA tasks on daily basis for more accurate reporting.
Project Manager
CIBC Bank
Toronto, ON
03.2021 - 09.2022
- Led cross-functional teams in successful execution of complex IT projects, ensuring adherence to project scope, budget, and timeline.
- Developed strategic plans in collaboration with senior stakeholders, identifying new revenue streams and optimizing operational processes.
- Ensured contract compliance by monitoring SLA parameters and implementing governance mechanisms to address audit findings.
- Managed project escalations and risks, proactively identifying and resolving issues to eliminate revenue leakage.
- Conducted regular client interactions to provide updates on project progress and gather feedback for continuous improvement.
Project Manager
TD Bank
Toronto, ON
04.2019 - 02.2021
- Managed multiple projects concurrently, overseeing resource allocation, budgeting, and delivery governance across accounts.
- Implemented process improvements to maximize efficiency and cost-effectiveness, resulting in a 15% reduction in operational costs
- Ensured quality delivery by monitoring performance metrics and conducting regular reviews with internal and external stakeholders.
- Led training and development initiatives to enhance team capabilities, resulting in improved customer satisfaction scores.
Project Manager
Canada Post
Mississauga, ON
04.2018 - 04.2019
- Involved in the Siebel Globalization and Localization project to support different languages support.
- Identified test scenarios, estimated test effort, and created test plans and executed test cases.
- Resolved technical issues and forecasted troubleshooting complications during software trials
Education
Bachelor of Science - Econimics
University of Kashmir
Srinagar, Kashmir12.2003
Skills
- Agile Methodologies - Scrum, Kanban
- Tools - JIRA, Confluence, Sharepoint, MS Project, MS Office, Excel, Visio, MS Project, Siebel, GSX, Salesforce
- Process Optimization
- Project Management
- Contract Compliance
- Risk Management
- Strategic Planning
- Stakeholder Management
- Communication
Accomplishments
Successfully led the implementation of a new project management tool, improving collaboration and communication among team members.
Achieved a 20% improvement in project delivery timelines by optimizing resource allocation and implementing Agile methodologies.
Received recognition for outstanding performance and contributions to project success, including Employee of the Quarter awards.
Certification
- Certified Scrum Master (CSM)
- PMP 2013
Timeline
Scrum Master
New York Life Insurance Co
09.2022 - Current
Project Manager
CIBC Bank
03.2021 - 09.2022
Project Manager
TD Bank
04.2019 - 02.2021
Project Manager
Canada Post
04.2018 - 04.2019
Bachelor of Science - Econimics
University of Kashmir
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