Summary
Overview
Work History
Education
Skills
WHIMS
Languages
Timeline
Generic

Shaheen Shaheen

Belleville,ON

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership at Asian Foods. Proven track record in cash handling and inventory management, enhancing customer satisfaction and streamlining operations. Skilled in training and developing staff, fostering a collaborative environment that reduces turnover and boosts productivity.

Overview

2
2
years of professional experience

Work History

Crew Trainer

MacDonalds
06.2024 - Current
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs.
  • Evaluated crew members'' progress and provided constructive feedback for continuous development.
  • Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
  • Reduced employee turnover by fostering a supportive and engaging learning environment.
  • Taught new team members correct procedures for all areas of operations.

Cashier Manager

Asian Foods
11.2024 - 03.2025
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Built positive relationships with customers to increase repeat business.
  • Assisted customers in need to promote pleasant shopping experiences and encourage return business.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Streamlined inventory management processes, ensuring product availability and reducing overstock.


Pharmacy Assistant

Rexall Pharmacy
06.2024 - 10.2024
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Maintain inventory levels and ensure cleanliness and organization of the pharmacy
  • Assist patients with product inquiries and escalate to pharmacist as needed
  • Manage prescription pick-up and perform cashier duties efficiently
  • Uphold patient confidentiality and deliver empathetic customer service

Quality Assurance Analyst

JBS Foods
03.2023 - 06.2024
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
  • Conducted training sessions for junior QA analysts, enhancing their skills and knowledge of industry best practices.
  • Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.

Education

Graduate Certificate - Biotechnology

Loyalist College of Applied Arts And Technology
06-2025

Skills

  • Store promotions
  • Cash handling and management
  • Customer service
  • Punctual and reliable
  • Workplace safety
  • Team leadership
  • Attention to detail
  • Operations leadership
  • Safety procedures
  • POS system proficiency

WHIMS

I got WHIMS safety certificate during my Biotechnology course for safety

Languages

English
Full Professional

Timeline

Cashier Manager

Asian Foods
11.2024 - 03.2025

Pharmacy Assistant

Rexall Pharmacy
06.2024 - 10.2024

Crew Trainer

MacDonalds
06.2024 - Current

Quality Assurance Analyst

JBS Foods
03.2023 - 06.2024

Graduate Certificate - Biotechnology

Loyalist College of Applied Arts And Technology

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Shaheen Shaheen