IMTIYAZ ABDUL REHMAN TOLE
Aurora,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact on company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bodyshop Manager
Skydome Auto & Body Centre
08.2023 - Current
- Responsible for handling bodyshop operation.
- Managing workshop & production team for timely deliveries of vehicles.
- Achieving monthly sales target on parts & labor.
- Attending customer query & negotiation with insurance companies.
- Coordinating with external vendors for procurements of parts and consumable items.
General Manager of Operations
Visco Auto Repairs
01.2020 - 07.2023
- To perform in achieving Monthly Sales Target.
- Increase monthly (Customer Satisfaction Value) and (Net Promoter Score) for enhancement of business levels and customer retention.
- Interacting with customer and service advisors to resolve customer complaints.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bodyshop Manager
Al-Futtaim Auto Centers
01.2012 - 01.2020
- Responsible in handling Bodyshop Operations in Middle East UAE for dealers for Toyota, Lexus and Multi Brand vehicles.
- Core responsibility in handling customer complaints and time management for vehicle turn around time.
- Establishing relationships with insurance appraisers , parts suppliers & sublet vendors.
- Coordinating with technicians and floor supervisors for completion of jobs on given timelines.
- Support customer service and satisfaction objectives by resolving escalation of issues, establishing payment arrangements and promoting sales.
Senior Floor Supervisor
Cars, ETA Ascon Group, Deira
01.2007 - 01.2012
- Responsible for handling complete floor management, test drive and quality control of vehicles for body-shop.
- Responsible for Zero Repairs .
- Achieving monthly sales targets.
Body Shop Controller
Hallmark Honda Automotive Pvt.Ltd
01.2006 - 01.2007
- Worked with authorized dealers of Honda Motors.
- Responsible for handling complete body-shop operations.
- Managed time efficiently in order to complete all tasks within deadlines
- Proven ability to develop and implement creative solutions to complex problems
Body Shop Service Advisor
Kuwait Automotive Import Co
06.2004 - 01.2006
- In Bodyshop with dealers of Peugeot & Mazda
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Diploma in Automobiles -
Kohinoor Technical Institute
Mumbai, India07.1991
Higher Secondary School Certificate -
Domnic Savio Vidayalay
Mumbai, India.04.1990
Body Bench - Vehicle Measuring System
Car-O-Liner Middle East Training Centre
United Arab Emirates04.2011
Engaged Supervisor Development Programme - People Management
Al-Futtaim Automotive Academy
United Arab Emirates.01.2013
Skills
- Experience in handling bodyshop operation including estimation , insurance approvals, parts ordering and repair planning
- Capable of assessing damage and re-inspecting of vehicles for quality assurance after repair
- Knowledge of operating Mitchell Connect, Audatex & Repair Centre for status updates
- Hands on in creating parts order through APU , Collision Link & Parts Bridge
- Knowledge of ordering used or aftermarket parts through ( LKQ&Tiger parts portal)
- Complete knowledge of handling of bodyshop tools & equipments
- Capable of handling Diagnostic Scanners for erasing DTC fault codes
- Computer application (MS Word, Excel, Outlook & Power Point)
Certification
System applications SAP IS Auto (Bodyshop Operation Management System).
Audatex vehicle damage assessing management system .
Successfully completed multiple online & classroom training program conducted by Al-Futtaim Training Center for personal skill development.
Completed training program for Kaizen Activities conducted by Toyota Motor Corporation.
Additional Information
- 10 years and above work experience in bodyshop operation.
- Self-motivated, devoted and having decisive management skills.
- Having in-depth knowledge in the field automotive collision repairs of vehicles.
- Capable of handling complexity & multitask operation in tight deadlines.
- Awarded MD’s Best Choice Award in 2015 for outstanding contribution as workshop manager for handling bodyshop operations at Al-Futtaim Auto Centers.
- Awarded with merit certificate for best performance as floor supervisor in body shop at Cars Workshop during the year 2008 - 2009 & 2009 - 2010.
Timeline
Bodyshop Manager
Skydome Auto & Body Centre
08.2023 - Current
General Manager of Operations
Visco Auto Repairs
01.2020 - 07.2023
Bodyshop Manager
Al-Futtaim Auto Centers
01.2012 - 01.2020
Senior Floor Supervisor
Cars, ETA Ascon Group, Deira
01.2007 - 01.2012
Body Shop Controller
Hallmark Honda Automotive Pvt.Ltd
01.2006 - 01.2007
Body Shop Service Advisor
Kuwait Automotive Import Co
06.2004 - 01.2006
Diploma in Automobiles -
Kohinoor Technical Institute
Higher Secondary School Certificate -
Domnic Savio Vidayalay
Body Bench - Vehicle Measuring System
Car-O-Liner Middle East Training Centre
Engaged Supervisor Development Programme - People Management
Al-Futtaim Automotive Academy
System applications SAP IS Auto (Bodyshop Operation Management System).
Audatex vehicle damage assessing management system .
Successfully completed multiple online & classroom training program conducted by Al-Futtaim Training Center for personal skill development.
Completed training program for Kaizen Activities conducted by Toyota Motor Corporation.
Similar Profiles
Inderjeet KaurInderjeet Kaur
Receptionist at Skydome Auto & Truck CentreReceptionist at Skydome Auto & Truck Centre
Mandeep SinghMandeep Singh
Works Manager at Skydome Auto & Truck CentreWorks Manager at Skydome Auto & Truck Centre
Rajwinder SinghRajwinder Singh
Automotive Dismantler at United Auto Body Centre IncAutomotive Dismantler at United Auto Body Centre Inc