IMTIYAZ ABDUL REHMAN TOLE
Aurora,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact on company success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bodyshop Manager
Skydome Auto & Body Centre
08.2023 - Current
- Responsible for handling bodyshop operation.
- Managing workshop & production team for timely deliveries of vehicles.
- Achieving monthly sales target on parts & labor.
- Attending customer query & negotiation with insurance companies.
- Coordinating with external vendors for procurements of parts and consumable items.
General Manager of Operations
Visco Auto Repairs
01.2020 - 07.2023
- To perform in achieving Monthly Sales Target.
- Increase monthly (Customer Satisfaction Value) and (Net Promoter Score) for enhancement of business levels and customer retention.
- Interacting with customer and service advisors to resolve customer complaints.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Bodyshop Manager
Al-Futtaim Auto Centers
01.2012 - 01.2020
- Responsible in handling Bodyshop Operations in Middle East UAE for dealers for Toyota, Lexus and Multi Brand vehicles.
- Core responsibility in handling customer complaints and time management for vehicle turn around time.
- Establishing relationships with insurance appraisers , parts suppliers & sublet vendors.
- Coordinating with technicians and floor supervisors for completion of jobs on given timelines.
- Support customer service and satisfaction objectives by resolving escalation of issues, establishing payment arrangements and promoting sales.
Senior Floor Supervisor
Cars, ETA Ascon Group, Deira
01.2007 - 01.2012
- Responsible for handling complete floor management, test drive and quality control of vehicles for body-shop.
- Responsible for Zero Repairs .
- Achieving monthly sales targets.
Body Shop Controller
Hallmark Honda Automotive Pvt.Ltd
01.2006 - 01.2007
- Worked with authorized dealers of Honda Motors.
- Responsible for handling complete body-shop operations.
- Managed time efficiently in order to complete all tasks within deadlines
- Proven ability to develop and implement creative solutions to complex problems
Body Shop Service Advisor
Kuwait Automotive Import Co
06.2004 - 01.2006
- In Bodyshop with dealers of Peugeot & Mazda
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Diploma in Automobiles -
Kohinoor Technical Institute
Mumbai, India07.1991
Higher Secondary School Certificate -
Domnic Savio Vidayalay
Mumbai, India.04.1990
Body Bench - Vehicle Measuring System
Car-O-Liner Middle East Training Centre
United Arab Emirates04.2011
Engaged Supervisor Development Programme - People Management
Al-Futtaim Automotive Academy
United Arab Emirates.01.2013
Skills
- Experience in handling bodyshop operation including estimation , insurance approvals, parts ordering and repair planning
- Capable of assessing damage and re-inspecting of vehicles for quality assurance after repair
- Knowledge of operating Mitchell Connect, Audatex & Repair Centre for status updates
- Hands on in creating parts order through APU , Collision Link & Parts Bridge
- Knowledge of ordering used or aftermarket parts through ( LKQ&Tiger parts portal)
- Complete knowledge of handling of bodyshop tools & equipments
- Capable of handling Diagnostic Scanners for erasing DTC fault codes
- Computer application (MS Word, Excel, Outlook & Power Point)
Certification
System applications SAP IS Auto (Bodyshop Operation Management System).
Audatex vehicle damage assessing management system .
Successfully completed multiple online & classroom training program conducted by Al-Futtaim Training Center for personal skill development.
Completed training program for Kaizen Activities conducted by Toyota Motor Corporation.
Additional Information
- 10 years and above work experience in bodyshop operation.
- Self-motivated, devoted and having decisive management skills.
- Having in-depth knowledge in the field automotive collision repairs of vehicles.
- Capable of handling complexity & multitask operation in tight deadlines.
- Awarded MD’s Best Choice Award in 2015 for outstanding contribution as workshop manager for handling bodyshop operations at Al-Futtaim Auto Centers.
- Awarded with merit certificate for best performance as floor supervisor in body shop at Cars Workshop during the year 2008 - 2009 & 2009 - 2010.
Timeline
Bodyshop Manager
Skydome Auto & Body Centre
08.2023 - Current
General Manager of Operations
Visco Auto Repairs
01.2020 - 07.2023
Bodyshop Manager
Al-Futtaim Auto Centers
01.2012 - 01.2020
Senior Floor Supervisor
Cars, ETA Ascon Group, Deira
01.2007 - 01.2012
Body Shop Controller
Hallmark Honda Automotive Pvt.Ltd
01.2006 - 01.2007
Body Shop Service Advisor
Kuwait Automotive Import Co
06.2004 - 01.2006
Diploma in Automobiles -
Kohinoor Technical Institute
Higher Secondary School Certificate -
Domnic Savio Vidayalay
Body Bench - Vehicle Measuring System
Car-O-Liner Middle East Training Centre
Engaged Supervisor Development Programme - People Management
Al-Futtaim Automotive Academy
Similar Profiles
REETU SHARMAREETU SHARMA
Front Desk Receptionist at Skydome Auto & Truck Centre IncFront Desk Receptionist at Skydome Auto & Truck Centre Inc
Inderjeet KaurInderjeet Kaur
Receptionist at Skydome Auto & Truck CentreReceptionist at Skydome Auto & Truck Centre
Mandeep SinghMandeep Singh
Works Manager at Skydome Auto & Truck CentreWorks Manager at Skydome Auto & Truck Centre
Matthew HeMatthew He
Helper at Choice Of The Orient Chinese RestaurantHelper at Choice Of The Orient Chinese Restaurant
Gholamreza YaghmouriGholamreza Yaghmouri
Buyer at Nature's Basket IncBuyer at Nature's Basket Inc