SHAHEEN ALI
Mississauga,ON
Summary
Dedicated and experienced technician with 9 years of hands-on expertise at QSDM Inc. Adept at troubleshooting, maintenance, and repair of complex systems, ensuring optimal performance and safety. Recognized for strong problem-solving skills, exceptional blueprint reading abilities, and the capacity to work efficiently both independently and within a team.
Diligent Desired Position with solid background in customer care. Adept at resolving customer issues and improving service processes. Demonstrated skills in communication and problem-solving.
Overview
13
13
years of professional experience
Work History
QUALITY CONTROL TECHNICIAN
QSDM INC
01.2016 - 02.2023
- Maintenance & Repair: Conducted routine and emergency maintenance on various technical systems, ensuring minimal downtime and optimal operational efficiency
- Troubleshooting: Diagnosed and resolved technical issues by systematically identifying problems, implementing corrective actions, and documenting repairs
- Blueprint Reading: Expertly interpreted blueprints and technical drawings to assist with installations, repairs, and modifications of equipment
- Quality Assurance: Performed regular inspections and tests to verify system functionality, safety, and adherence to industry standards
- Documentation: Maintained detailed records of maintenance activities, repairs, and inspections to ensure compliance with regulatory requirements
- Team Collaboration: Worked closely with cross-functional teams to support project implementations, share technical expertise, and contribute to process improvements
- Safety Compliance: Rigorously adhered to safety protocols and best practices, significantly reducing the risk of accidents and ensuring a secure working environment
Customer Service Cashier
Dollarama
02.2010 - 02.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Implemented customer feedback system, leading to actionable insights for store improvement.
- Collaborated with team members to maintain smooth operations during peak hours.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card, and check transactions to complete customer purchases.
Customer Support Specialist
Trillium Health Partners
06.2010 - 05.2014
- Coordinated with sales and marketing teams to ensure customer needs aligned with service offerings.
- Identified recurring issues by analyzing customer feedback and support tickets.
- Monitored customer satisfaction by conducting surveys and gathering feedback post-interaction.
- Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Handled customer inquiries by providing clear and accurate information about products and services.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Improved service delivery consistency by standardizing response templates for common customer queries.
Education
Highest Level of Education Attained - undefined
Humber College
01.1981
Skills
- Blueprint Reading: Proficient in interpreting and utilizing technical drawings and blueprints for system installation and repair
- System Diagnostics & Troubleshooting: Strong analytical skills to diagnose and resolve equipment malfunctions quickly
- Equipment Calibration & Maintenance: Skilled in the use of technical tools and diagnostic equipment for system upkeep
- Technical Documentation: Experienced in maintaining accurate records and detailed reports of maintenance and repair activities
- Safety & Compliance: Thorough understanding of industry regulations and safety standards
- Relationship building
- Problem resolution
- Call center experience
- Teamwork and collaboration
- Computer skills
Languages
English
Full Professional
Additional Skills
- Excellent communication and interpersonal skills.
- Strong attention to detail and effective organizational abilities.
- Ability to manage time efficiently and prioritize tasks.
- Proven capability to work both independently and collaboratively.
Timeline
QUALITY CONTROL TECHNICIAN
QSDM INC
01.2016 - 02.2023
Customer Support Specialist
Trillium Health Partners
06.2010 - 05.2014
Customer Service Cashier
Dollarama
02.2010 - 02.2018
Highest Level of Education Attained - undefined
Humber College
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