Shaheem Iqbal
Scarborough,Canada
Summary
Accomplished Pre-Sales Solution Consultant with over 7 years of experience in software sales/presales, enterprise architecture, and customer experience strategy in a B2B SaaS environment. Expert in driving presales processes, customer discovery sessions, and building compelling business cases aligned with customer success criteria. Proficient in RFP/RFI responses, project management, and customer engagement, with a global reach encompassing North America, Australia, Scandinavia, Asia, and the MENA region, aligning with TELUS International’s portfolio standards.
Overview
8
8
years of professional experience
Work History
Presales Consultant
C A Technology Pty Ltd
11.2020 - 10.2023
- Enhanced product development insights, aligning growth strategies with market demands in the Service Desk and Digital Workplace sectors
- Improved tender outputs by 14% through strategic process optimizations, leveraging tools like Loopio
- Led presales initiatives, including comprehensive training for new recruits playing the role of a Senior Presales Solutions Consultant
- Increased lead generation by 17% through effective utilization of tender portals, demonstrating strong sales acumen
- Customized database configurations for client-aligned demonstrations, displaying the value and ROI of solutions
- Managed global team communications across APAC, EMEA, and NA, fostering strong cross-functional collaboration
- Analyzed, documented, and submitted detailed RFI/RFP/RFQ responses, contributing to over 100 successful submissions
- Conducted gap analysis and collaborated with stakeholders for precise effort estimations, enhancing customer experience strategy.
Business Analyst - Pre Sales
John Keells Information Technology
01.2018 - 11.2020
- Developed over one hundred software solution sales proposals/RFPs, leading to a 12% revenue increase in the Digital Workplace domain
- Collaborated with external vendors for IoT and RPA (UiPath) solutions, highlighting deep domain expertise
- Championed customer digital transformation journeys, from concept to implementation, ensuring alignment with client objectives
- Engineered customer-centric solutions for complex challenges using design thinking, enhancing the customer experience
- Executed PoCs using wireframing tools and staging environments, effectively communicating technical solutions to clients
- Crafted and presented client-centric product demonstrations, solidifying customer engagement and business relationships
- Oversaw project proposals, coordinating across technical, finance, and legal teams for comprehensive solution offerings
- Led storyboarding and progress meetings, ensuring timely and successful proposal delivery.
Associate Project Manager
E-Futures Private Limited
01.2017 - 01.2018
- Directed end-to-end management of software development projects, maintaining scope, timeline, and budget fidelity
- Collaborated with cross-functional teams for seamless software release cycles
- Devised project plans, risk assessments, and mitigation strategies
- Maintained high customer satisfaction through effective customer support coordination.
Business Analyst
E-Futures Private Limited
02.2016 - 01.2018
- Delivered impactful presentations to local and international prospects
- Facilitated brainstorming sessions, workshops, and requirement identification processes
- Utilized tools like MS Visio and Balsamiq to model and demonstrate requirements
- Communicated finalized requirements to developers, creating comprehensive proposals
- Documented requirements into SRS, fulfilling customer success consultant roles
- Conducted functional QA testing and maintained stakeholder communication throughout project lifecycle
- Represented business perspectives in system demonstrations to clients.
Education
Master of Science - MSc - Computer Science & Business Computing
Staffordshire University
Post Graduate Certificate - International Business Management
Centennial College
BSC (Hons) - Applied Accounting
Oxford Brookes University
Advanced Diploma in Accounting Business -
ACCA
Skills
- Requirement Elicitation
- Strategic Communications & Relationship Building
- Sales Acumen and Strategy Development
- Business Case Development
- Pre-Sales Expertise
- Solution Consulting
- Product Advocacy
- Problem-Solving in Technical Environments
- Customer Experience Strategy
- Project Management
- Global Business Perspective
- Emotional Intelligence
- Software Product Demonstrations
- Computer Proficiency (Excel, Word, PowerPoint)
- Attention to Detail & Organizational Skills
- Customer Success
- Team Collaboration
- Business Analysis (Voice of Customer Analysis)
- Opportunity Identification
- Stakeholder Collaboration
Timeline
Presales Consultant
C A Technology Pty Ltd
11.2020 - 10.2023
Business Analyst - Pre Sales
John Keells Information Technology
01.2018 - 11.2020
Associate Project Manager
E-Futures Private Limited
01.2017 - 01.2018
Business Analyst
E-Futures Private Limited
02.2016 - 01.2018
Master of Science - MSc - Computer Science & Business Computing
Staffordshire University
Post Graduate Certificate - International Business Management
Centennial College
BSC (Hons) - Applied Accounting
Oxford Brookes University
Advanced Diploma in Accounting Business -
ACCA
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