Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Shahbaaz Khan

Shimla

Summary

Experienced e-commerce professional with a strong background in online retail operations and customer service. Collaborates effectively with teams to achieve tangible results, while seamlessly adapting to evolving demands. Demonstrates expertise in inventory management, data analysis, and customer relationship management. Recognized for reliability and flexibility, consistently delivering high-quality outcomes.

Overview

12
12
years of professional experience
1
1
Certification

Work History

E-Commerce Assistant

Freelancer
01.2022 - 08.2024
  • Managed relationships with third-party vendors, ensuring timely delivery of products while maintaining profitability margins
  • Enhanced customer satisfaction by managing and resolving all order-related issues promptly
  • Collaborated with marketing team to develop targeted email campaigns, driving repeat business from existing customers
  • Played a crucial role in growing the company's e-commerce presence, contributing to significant revenue growth and increased brand visibility
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods
  • Implemented marketing campaigns to increase customer engagement and sales

Chat Support Representative

Teleperformance
01.2019 - 06.2021
  • Reduced escalations to higher-level support teams by successfully addressing customers' issues at the first point of contact
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support
  • Exceeded established KPIs related to response time, resolution rate, and overall quality scores in chat support metrics

Sales Lead Generator

Skiral Services
09.2017 - 03.2018
  • Conducted market research to identify new business opportunities and capitalize on emerging trends
  • Managed multiple lead sources simultaneously, maximizing efficiency in identifying new business opportunities
  • Negotiated favorable terms with external vendors supporting our lead generation efforts, ensuring maximum ROI on marketing spend
  • Exceeded sales targets through consistent follow-up and nurturing of leads

Head Waiter

Crepaway Restaurant
03.2012 - 01.2015
  • Company Overview: Riyadh, Saudi Arabia
  • Greeted new customers, discussed specials, and took drink orders
  • Enhanced customer dining experience by providing exceptional service and anticipating guest needs
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff
  • Managed food resources, memorized orders, and coordinated customer service
  • Trained staff members on use of POS system
  • Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed
  • Riyadh, Saudi Arabia

Education

Diploma In Computers - Information Technology

Soft Brain Academy
Shimla

Bachelor of Arts - History

The Global Open University
Nagaland
12.2010

Skills

  • Cost-benefit analysis
  • Shipping management
  • Client Relationship Development
  • Planning and Coordination
  • Critical Thinking
  • Excellent Communication
  • Problem-Solving

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Marathi
Native or Bilingual

Certification

Certification Course of Food and Beverages, Institute Of Hotel Management, Kufri, Himachal Pradesh

Timeline

E-Commerce Assistant

Freelancer
01.2022 - 08.2024

Chat Support Representative

Teleperformance
01.2019 - 06.2021

Sales Lead Generator

Skiral Services
09.2017 - 03.2018

Head Waiter

Crepaway Restaurant
03.2012 - 01.2015

Diploma In Computers - Information Technology

Soft Brain Academy

Bachelor of Arts - History

The Global Open University

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Shahbaaz Khan