Results-oriented operations leader with 6+ years of experience in fund operations, reporting, and compliance oversight.
Proven expertise managing large teams, executing risk-mitigation strategies, and streamlining processes to meet audit, regulatory, and SLA standards.
Strong communicator experienced in collaborating with internal stakeholders, auditors, and external vendors across fund operations.
Entrepreneurial leader with hands-on experience launching scalable programs and executing strategic initiatives.
Knowledgeable in regulatory frameworks (NI 81-106, IFRS), ServiceNow, Fundserv, and enterprise reporting tools.
Overview
2
2
years of professional experience
Work History
Manager. Operations
Advisor Service Center, Richardson Wealth
05.2024 - Current
Led operational reporting oversight and process optimization across 3 business units, ensuring compliance and continuity during strategic transitions.
Mentored and developed staff to meet tight regulatory and audit expectations, converting underperformance into consistent output.
Embedded risk controls and documentation standards that strengthened audit-readiness and reduced process discrepancies.
Key Strengths: Process Optimization Compliance Reinforcement Team Turnarounds Risk Management
Team Manager, Funds Administration
Investment Funds Group, Bank of Montreal Wealth Operations
02.2024 - 05.2024
Managed a team of 39 team members in total between offshore and onshore employees, supporting operational processes for 8 specialized teams in the world of integrated funds administration.
Amplified individual productivity by 40% by redesigning workflow efficiencies and embedding high-performance standards.
Cultivated cross-departmental relationships with 30+ stakeholders across AML, legal, sales, and operations to remove roadblocks and streamline execution.
Presented daily disaster recovery and contingency plans to executive leadership, proactively identifying operational risks.
Team Lead. Broker Dealer Services. Third Party Administration & Inter-entity
Account Transfers Team, Bank of Montreal Wealth Operations
06.2023 - 01.2024
In charge of a team of 22 people in total, split into 5 smaller teams with specialized responsibilities, differing deadlines, and interconnected processes.
Spearheaded a project to bring down processing times for the team's requests from 25 business days to 5 business days for the end-to-end process for in-kind transfers.
Identified unattended areas of the team, added in controls, created two new sub-teams, and implemented processes to address every task that they are accountable for with the current size of the team, without having to ask for additional hiring or resources.
Closely worked with directors and managing directors on escalations to reach agreeable resolutions in the shortest possible time frames and solve client issues.
Education
Bachelor of Business Administration (BBA) - strategic management
Senior Ops Specialist/Advisor Support at Osaic Wealth Inc., formally Advisor GroupSenior Ops Specialist/Advisor Support at Osaic Wealth Inc., formally Advisor Group