Shahar Bano Hashmi
Surrey,BC
Summary
Accomplished Travel Consultant at Galaxy Travel LTD, adept in relationship management and GDS knowledge, significantly enhancing client satisfaction and operational efficiency. Leveraged strong communication skills and Microsoft Office proficiency across roles, including medical and retail sectors, to streamline processes and foster loyal customer bases.
Overview
14
14
years of professional experience
Work History
Travel Consultant
Galaxy Travel LTD
01.2013 - 08.2022
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
- Handled sensitive information with professionalism and discretion.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Implemented automated office systems, optimizing client, and data communications as well as records management.
Medical Office Assistant
Dr. Musa
03.2010 - 07.2012
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Retail Sales Associate
Gallery 7
09.2008 - 12.2009
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
- Built lasting client relationships through consistent follow-ups, fostering customer loyalty and repeat business.
- Managed efficient cash register operations.
Education
Diploma - Medical Office Assistant
Vancouver College
Vancouver, BC05.2010
Bachelor of Science - Physics
Bahuddin Zikriya University
Pakistan06.2000
Skills
- Strong Communication Skills
- GDS knowledge
- Payment Processing
- Microsoft Office
- Data Entry
- Digital Marketing
- Relationship Management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Timeline
Travel Consultant
Galaxy Travel LTD
01.2013 - 08.2022
Medical Office Assistant
Dr. Musa
03.2010 - 07.2012
Retail Sales Associate
Gallery 7
09.2008 - 12.2009
Diploma - Medical Office Assistant
Vancouver College
Bachelor of Science - Physics
Bahuddin Zikriya University
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